Lauren Wind
Queanbeyan,NSW
Summary
Proven to enhance office efficiency at MARQ Property, I leveraged strong organizational skills and effective communication to streamline client interactions and support services. Excelling in time management and data entry, I significantly contributed to creating a welcoming and well-coordinated environment, ensuring client satisfaction and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
MARQ Property
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Beauty Therapist
Brazilian Butterfly
03.2022 - 08.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
Beauty Therapist
Deziner Beauty
11.2021 - 03.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Trainee
Dominos's Pizza
11.2020 - 11.2021
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Customer service
- Cleaning
- Food handling
- Cash handling
- Working as part of a team
- Able to work independently
- Gained certificate III in retail
Education
Beauty Therapy Cert 4 - Beauty Therapy
Canberra Institute of Tech
Canberra, ACT12.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- File Management
- Document Management
- Calendar Management
- Office Management
Certification
Registration certificate - Real Estate - MRT
First Aid - Completed 2021
Certificate III in Retail - Completed 2021
Timeline
Receptionist
MARQ Property
12.2023 - Current
Beauty Therapist
Brazilian Butterfly
03.2022 - 08.2023
Beauty Therapist
Deziner Beauty
11.2021 - 03.2022
Trainee
Dominos's Pizza
11.2020 - 11.2021
Beauty Therapy Cert 4 - Beauty Therapy
Canberra Institute of Tech
Registration certificate - Real Estate - MRT
First Aid - Completed 2021
Certificate III in Retail - Completed 2021
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