Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laurin Sarji

Summary

Dynamic and results-oriented professional with a proven track record in retail management and customer service excellence. Passionate about driving sales and team development, I am seeking to leverage my experience and skills in a challenging new role. Known for my ability to increase operational efficiency and deliver exceptional customer experiences, I am dedicated to contributing to the success of my team and the organisation.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Sportscraft
Canberra, ACT
11.2024 - Current
  • Assist in overseeing daily store operations to ensure efficiency and high-quality customer service.
  • Supervise and motivate store staff, providing training, guidance, and performance feedback.
  • Help drive sales by implementing strategies to meet or exceed store targets and KPIs.
  • Monitor stock levels, conduct stocktake, and assist with restocking and ordering products.
  • Address customer inquiries, complaints, and ensure high levels of customer satisfaction.

Store Manager

YD - Belconnen
Belconnen, ACT
09.2019 - 10.2024
  • Responsible for managing store & employee KPI targets.
  • Understand customer needs and provide exceptional service.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Responsible for opening / closing store handling daily cash and balancing books.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Consistently creating a financial strategy as well as a budgeting plan from scratch and typing it into spreadsheets.

Property Manager

Fuse Property
Queanbeyan, NSW
10.2024 - 10.2024
  • Coordinating timely repairs and routine inspections to uphold property standards and safety compliance.
  • Preparing leasing agreements.
  • Conducted open homes on a regular basis.
  • Screening and reference checking for applicants.
  • Ability to build rapport with tenants, ensuring repeat business.

Sales Assistant

TK MAXX - Fyshwick
Fyshwick
01.2018 - 09.2019
  • Provide exceptional customer service.
  • Working towards achieving target KPI's.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Kept up-to-date knowledge of all products available in the store.
  • Engaged with customers and recommended products based on needs and requests.
  • Computed purchases and received and processed cash or credit payment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Education

Completed Year 12 Higher School Certificate -

St Clare’s College
Canberra, ACT
01-2017

Skills

  • Leadership & Team Management
  • Customer Service Excellence
  • Sales & Revenue Growth
  • Operational Efficiency
  • Communication Skills
  • Adaptability & Problem Solving
  • Business Development
  • Problem-Solving
  • Ability to adapt and follow instructions
  • Goal-Oriented
  • Written and Oral Communication Skills
  • Time Management

References

Willis Briggs

State Manager - YD

Mobile: 0447 144 538

Sandeep Gunawardena

Cluster Manager - YD

Mobile: 0432 227 079

Timeline

Assistant Store Manager

Sportscraft
11.2024 - Current

Property Manager

Fuse Property
10.2024 - 10.2024

Store Manager

YD - Belconnen
09.2019 - 10.2024

Sales Assistant

TK MAXX - Fyshwick
01.2018 - 09.2019

Completed Year 12 Higher School Certificate -

St Clare’s College

Similar Profiles

CREATE PROFILE
Laurin Sarji