Lauryn Schneider
Evans Head,NSW
Summary
Dynamic professional with a proven track record in enhancing customer service at Reece Plumbing. Excelled in sales strategy development and complaint handling, boosting customer satisfaction and team productivity. Skilled in cash handling accuracy and fostering positive environments, demonstrating a balance of hard and soft skills to drive results. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Consultant
Reece Plumbing
07.2023 - Current
- Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Collaborated with fellow consultants to create a positive work environment that fostered teamwork and productivity.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
Learn to Swim Instructor
Lismore City Council
01.2020 - 06.2023
- Taught students pool and water safety guidelines.
- Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
- Promoted water safety awareness through regular discussions on safe swimming practices and emergency procedures.
- Mentored new instructors, sharing best practices and offering guidance to ensure their success in the program.
- Increased student confidence in the water by providing constant encouragement and positive reinforcement during lessons.
Creche Supervisor
Lismore City Council
01.2019 - 06.2023
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
Waitress
The Richmond Hotel
06.2020 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
St. John's College, Woodlawn
Lismore NSW11.2017
Skills
Store operations
Sales strategy development
Merchandise planning
Performance Analysis
Customer Assistance
Cash Register Operation
Cash Handling Accuracy
Complaint Handling
Payment Processing
POS Systems
Order Processing
Friendly and Helpful
Hobbies
I love to take my dog, Kenobi to the beach.
I play Netball on a Saturday afternoon in Lismore.
I love to play Touch and Oztag in the Summer in Goonellabah.
I love to go Golfing with my Partner
Timeline
Retail Consultant
Reece Plumbing
07.2023 - Current
Waitress
The Richmond Hotel
06.2020 - 08.2021
Learn to Swim Instructor
Lismore City Council
01.2020 - 06.2023
Creche Supervisor
Lismore City Council
01.2019 - 06.2023
High School Diploma -
St. John's College, Woodlawn
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