Laurynhill Wambui
Perth,WA
Summary
Motivated student pursuing a masters degree in Management Information systems currently on practical experience as Business Analyst Intern at Department of Energy, Mines, Industry Regulation and Safety. Organized and hardworking with first-rate communication and time management abilities. A highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Particularly enthusiastic about learning more about the mining industry and building a solid career foundation in business system analysis and intelligence, program management and business development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst Intern (Research and Analysis)
Department of Energy, Mines, Industry Regulation, and Safety
2024.01 - Current
- Analyzed and interpreted reports including 'Enough is Enough' report and PWC 'Regulatory Capability Review of WorkSafe Mines Safety' to identify areas for improvement in reporting systems, focusing on enhancing confidentiality and anonymity within the mining industry
- Collaborated with various teams within DEMIRS, including the Mental Health team, to address psychosocial hazards and improve reporting functionalities, demonstrating adaptability and flexibility in accommodating changes in schedule and job requirements
- Facilitated interviews with internal and external stakeholders to gather requirements and understand investigation procedures, effectively communicating findings and recommendations through professional emails, reports, and presentations
- Conducted extensive research on regulatory practices in other jurisdictions to understand how complaints are handled anonymously and confidentially, resulting in actionable recommendations for system solutions.
Customer Service Officer
Link Business Services Pty Ltd
2022.10 - 2022.12
- Consistently exceeded customer service benchmarks by delivering outstanding service tailored to individual member needs receiving best trainee two weeks in a row.
- Utilized empathy, compassion, and active listening skills to connect with members, address their concerns, and provide support, enhancing overall satisfaction
- Demonstrated comprehensive knowledge of superannuation products, services, and transactions, effectively assisting members with inquiries, and facilitating transactions, becoming top five in our training batch.
- Anticipated member needs and took ownership of investigating complex queries, ensuring timely and satisfactory resolutions.
Data Centre Intern
Nakuru County Government
2021.02 - 2021.05
- Executed weekly computer hardware and software troubleshooting, diagnosing, and resolving technical issues promptly
- Facilitated two training sessions for new interns, imparting knowledge on terminating and setting up network cables
- Played a key role in maintaining network stability, contributing to uninterrupted data centre operations
- Assisted in setting up workstations and implementing network topologies, connecting peripheral devices to enhance operational efficiency.
Education
Master of Management Information Systems - Management Information Systems
Edith Cowan University
Joondalup, WA09.2024
Study Australia Industry Experience Program -
Study Australia Edith Cowan University
Perth, WA01.2024
Bachelor of Business Information Technology - Information Technology
Multimedia University
Nairobi, Kenya12.2021
Skills
- Product and service solutions
- Requirements Gathering
- Data Modeling
- Process Analysis
- Outstanding communication skills
- Project Support
- Microsoft Office Suite
- Business Process Mapping
- Gap analysis
- SQL Proficiency
- Business Analysis
- Business Development
Websites
Core Competencies
- Strong requirement gathering skills developed and fortified during DEMIRS internship where information had to be compiled from different sources.
- Excellent communication skills exercised during employment at Link group and Jane's care ltd
- Business Process analysis nurtured at DEMIRS through mentorship by the regional mines inspectors.
- Data analysis skills nurtured at ECU and developed further during DMIRS internship.
- Practical use of: SQL, Visio, Power BI, Excel, MS Project, Canva and Monday.com.
References
- Tyler Van Der Merwe, Regional Inspector, Department of energy, Mines, Industry regulation and Safety, +618935588157, 0447734110, Tyler.VANDERMERWE@dmirs.wa.gov.au
- Lukas Perez, Team leader, Link Business Services Ltd, 0403710341, blakew@janescare.com.au
- Blake Wright, Operations Lead, Jane’s care, 0893229999, blakew@janescare.com.au
- Ewan Magwi, 0415088141, Ewan.magwi@disabilitydr.com.au
Certification
- Certified, Huawei Certified Network Associate, Huawei - 2019
Languages
Swahili
Native or Bilingual
Timeline
Business Analyst Intern (Research and Analysis)
Department of Energy, Mines, Industry Regulation, and Safety
2024.01 - Current
Customer Service Officer
Link Business Services Pty Ltd
2022.10 - 2022.12
Data Centre Intern
Nakuru County Government
2021.02 - 2021.05
Master of Management Information Systems - Management Information Systems
Edith Cowan University
Study Australia Industry Experience Program -
Study Australia Edith Cowan University
Bachelor of Business Information Technology - Information Technology
Multimedia University
- Certified, Huawei Certified Network Associate, Huawei - 2019
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