Lawrence Dale
Traffic Control
Springfield,Queensland
Summary
Dedicated customer service professional with a strong focus on teamwork, problem-solving, and attention to detail. Proven ability to deliver exceptional experiences in fast-paced environments.
Overview
37
37
years of professional experience
Work History
TMI
Traffic Control Innovations
12.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored site conditions, adjusting protocols to mitigate hazards and enhance worker safety.
- Coordinated traffic flow to ensure safety and efficiency at construction sites.
- Communicated effectively with team members to relay critical information and updates.
- Conducted regular inspections of traffic control devices for compliance and functionality.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
Concierge/Receptionist Assistant
Treasury Casino and Hotel
06.2008 - 08.2017
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated transportation and activity reservations, ensuring seamless guest experiences.
- Developed extensive knowledge of local attractions, enhancing guest recommendations and satisfaction.
- Managed VIP guest services, fostering relationships to encourage repeat visits.
- Trained new staff on concierge protocols and customer service best practices.
- Collaborated with hotel departments to optimize service delivery and improve efficiency.
- Implemented feedback mechanisms to continuously enhance guest satisfaction levels.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Led initiatives for special events, increasing engagement among guests and boosting hotel reputation.
Carpark Attendant
Treasury Casino and Hotel
06.1998 - 06.2008
- Managed car park operations, ensuring efficient vehicle flow and maximizing space utilization.
- Assisted guests with parking inquiries, providing exceptional customer service and support.
- Trained new staff on operational procedures and safety protocols for effective performance.
- Monitored security systems to ensure safety of vehicles and property within parking areas.
- Implemented process improvements to enhance efficiency in car park management workflows.
Facility Cleaner
Treasury Casino and Hotel
03.1995 - 06.1998
- Operated cleaning equipment to maintain facility cleanliness and hygiene standards.
- Implemented efficient cleaning schedules to ensure timely completion of tasks.
- Trained new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to enhance workflow efficiency and effectiveness.
- Developed standard operating procedures to improve cleaning processes and consistency.
- Upheld company standards through careful adherence to established cleaning protocols and procedures.
Theatre and CSSD Cleaner
Mater Private Hospital
02.1993 - 03.1995
- Maintained cleanliness and hygiene standards in patient care areas.
- Operated cleaning equipment, ensuring proper usage and safety protocols.
- Trained new staff on effective cleaning techniques and hospital policies.
- Implemented efficient cleaning schedules to optimize workflow in high-traffic areas.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Resolved issues related to cleanliness promptly, enhancing patient satisfaction levels.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
- Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
Ward Cleaner
Sydney Adventist Hospital
06.1989 - 08.1990
- Maintained cleanliness and sanitation in patient areas, ensuring compliance with health standards.
- Operated cleaning equipment, including floor scrubbers and disinfecting machines, for efficient surface maintenance.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and hospital protocols.
- Trained new staff on proper cleaning techniques and safety procedures to uphold operational standards.
- Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
- Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
No Degree -
Bundamba State High School
QLD12-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Active listening
- Flexible and adaptable
- Time management
- Attention to detail
Timeline
TMI
Traffic Control Innovations
12.2017 - Current
Concierge/Receptionist Assistant
Treasury Casino and Hotel
06.2008 - 08.2017
Carpark Attendant
Treasury Casino and Hotel
06.1998 - 06.2008
Facility Cleaner
Treasury Casino and Hotel
03.1995 - 06.1998
Theatre and CSSD Cleaner
Mater Private Hospital
02.1993 - 03.1995
Ward Cleaner
Sydney Adventist Hospital
06.1989 - 08.1990
No Degree -
Bundamba State High School