Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lawrence John
Craigieburn,VIC
Work Preference
Summary
Detail-oriented Coordinator with over 10 years in project management and client services. Specializes in account management, enhancing client relationships, and identifying growth opportunities. Skilled in accurate documentation and efficient workflow management under pressure. Reliable team player committed to meeting deadlines and ensuring smooth processes. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
10
10
years of professional experience
Work History
Manager (Key Account Manager/Client Services)
CMS INFO SYSTEMS LTD
Mumbai
2021.04 - 2026.02
- Collaborated with Senior Account Manager to manage key client accounts, achieving high client satisfaction and retention.
- Cultivated robust client relationships through proactive communication and effective issue resolution, enhancing client loyalty.
- Facilitated account management and business development by nurturing existing clients and identifying new growth opportunities.
- Monitored account performance, identified growth opportunities, and contributed to strategies aimed at expanding client relationships.
- Manage customer service inquiries from existing and prospective clients, including responding to queries and scheduling consultations.
- Support client onboarding by requesting, verifying, and organizing required documents.
- Coordinate with team members to ensure timely processing of applications and adherence to deadlines.
- Utilized Microsoft Office tools to manage account data, generate reports, and track performance metrics.
Assistant Manager, Projects
CMS INFO SYSTEMS LTD
Mumbai
2018.04 - 2021.04
- Coordinated corporate and operational projects from inception to completion, aligning outcomes with organizational objectives.
- Maintained comprehensive project documentation, dashboards, and management reports for feasibility, takeover, and handover phases to ensure informed decision-making.
- Monitored schedules, deliverables, and service milestones to ensure compliance with client and organizational requirements.
- Supported senior management with project reporting, risk tracking, and operational updates to facilitate strategic oversight.
Team Leader, Projects
CMS INFO SYSTEMS LTD
Mumbai
2015.11 - 2018.03
- Oversaw takeover and handover schedules, achieving zero drops.
- Supervised BR preparation and account opening processes with banks, ensuring timely completion.
- Conducted quality checks and resolved escalations, maintaining service levels within timelines.
- Maintained trackers and dashboards for management reporting.
- Recognized team accomplishments during monthly meetings.
Senior Report Executive, Operations
Writer Corporation
Mumbai
2008.07 - 2015.11
- Monitored and ensured Service Level Agreement (SLA) compliance for ATM operations and end-of-day (EOD) activities.
- Produced cash balance, reconciliation, and MIS reports for banks.
- Compiled cash balance sheets and synchronized operations with banks.
- Resolved client escalations and disputes within established turnaround time (TAT).
- Collaborated with finance for invoicing and billing activities.
- Delegated tasks and motivated team members.
- Facilitated problem-solving and collaboration among team members.
Executive, Call Centre
Writer Corporation
Mumbai
2006.01 - 2008.07
- Handled first and second line maintenance calls for ATMs, ensuring timely resolution of issues.
- Compiled maintenance reports and responded to customer queries, enhancing overall service satisfaction.
- Managed cross-departmental collaboration to enhance project execution and communication.
Education
Post Graduate Diploma - Management (Operations)
Welingkar Institute of Management
Mumbai2018-01
Bachelors of Commerce -
S.K Somaiya College of Arts, Science & Commerce
Mumbai2004-01
Higher Secondary Certificate -
ST. Xavier’s Junior College of Arts, Science & Commerce
Mumbai2001-01
Secondary School Certificate -
Veekays English High School
Mumbai1998-01
Skills
- Data reporting
- Microsoft Office proficiency
- Client relationship building
- Stakeholder communication
- Problem solving and resolution
- Time management
- Data analysis
- Attention to detail
- Pressure handling
- Organizational skills
- Team collaboration
- Positive attitude
Timeline
Manager (Key Account Manager/Client Services)
CMS INFO SYSTEMS LTD
2021.04 - 2026.02
Assistant Manager, Projects
CMS INFO SYSTEMS LTD
2018.04 - 2021.04
Team Leader, Projects
CMS INFO SYSTEMS LTD
2015.11 - 2018.03
Senior Report Executive, Operations
Writer Corporation
2008.07 - 2015.11
Executive, Call Centre
Writer Corporation
2006.01 - 2008.07
Post Graduate Diploma - Management (Operations)
Welingkar Institute of Management
Bachelors of Commerce -
S.K Somaiya College of Arts, Science & Commerce
Higher Secondary Certificate -
ST. Xavier’s Junior College of Arts, Science & Commerce
Secondary School Certificate -
Veekays English High School