Laxmi Gurung
Sydney,NSW
Summary
Currently in the process of improving leadership and customer service abilities. As an ambivert, always enthusiastic about collaborating with a team or working on independent project.
At the moment, uncertain about my professional goals; therefore, always eager to explore new fields and am always enthusiastic about new challenges and opportunities!
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Korean BBQ Restaurant
07.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- training new waitstaff, ensuring excellent service levels were maintained at all times
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- handling customer complains and figuring solutions, suitable for both staff and customers.
Front/Back of the House
KFC Chatswood Food Court
08.2022 - 04.2023
- worked effectively in fast-paced environment
- proven ability to learn quickly and adapt to new situation
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Barista Internship
Tourist Cafe
03.2022 - 04.2022
- Learned customer service
- Learned about different coffee and beverages
- Learned to promote a welcoming atmosphere even in hectic period
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Diploma (still Enrolled) - Child Care
IIE
Parramatta, NSWSkills
- Customer Service
- Food Safety
- Worker Training
- Cash Handling
- Opening and closing procedures
- Complaint Handling
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Professional Working
Timeline
Front/Back of the House
KFC Chatswood Food Court
08.2022 - 04.2023
Waitress Supervisor
Korean BBQ Restaurant
07.2022 - Current
Barista Internship
Tourist Cafe
03.2022 - 04.2022
Diploma (still Enrolled) - Child Care
IIE
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