Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Layaleeta Carlo

Woombye,QLD

Summary

Proven track record in enhancing customer satisfaction and loyalty at Smokemart & Giftbox, adept in cash handling and exceptional ability to maintain composure under pressure. Excelled in fostering a positive environment, significantly contributing to team efficiency and customer-focused service. Efficient with time, managing to get too work 10-5 mins prior as i catch public transport.

When working at Pigface cafe I had managed too stock take, restock, cater too customer's with efficiency. handing their meals out as quick as possible so it wold hit the table still hot. while working i had gained knowledge too know how too cater with a smile and loving attitude, how too handle money in hand and on a POS system. Clean up after others as it was my own.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Smokemart & Giftbox
11.2023 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Barista

Pigface Cafe
11.2021 - 11.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Used POS system to accurately enter orders and process payments.

Education

Year 11 -

Bribie Island State High School
Bongaree, QLD

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Focus
  • POS System Operation
  • Refund handling

Certification

  • Licensed RSA
  • qualified Barista
  • Cert 3 in food and safety handling

Timeline

Customer Service Cashier

Smokemart & Giftbox
11.2023 - 03.2024

Barista

Pigface Cafe
11.2021 - 11.2023

Year 11 -

Bribie Island State High School

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Layaleeta Carlo