Lay Hiang LIM (Ivy)
Burwood
Summary
To be employed by a great company where I can use my excellent customer service skills and contribute to the success of the team. I am hard working and have experience across several fields including gaming, bar, hotel management, retails, packing and cleaning. I am reliable and well-presented with good communication skill both written and verbal. I am fluent in English, Mandarin, Cantonese and Malay. I have the ability to work both independently and as part of a team.
Overview
17
17
years of professional experience
Work History
Assistant Manager
ALH Group High Flyer Hotel
Condell Park
09.2022 - 01.2024
- Opening and closing
- Tab & Keno experience
- Bally system experience
- Large cash handling
- CRT refill
- Pokies clearance
- Heavy focus on gaming strategies
- Hotel maintenance and upkeep
- Hotel check in and check out for guest
- Bistro food handling
- Training new employee
- High personal presentation
- Pokie machine monitoring and maintenance
- Ensured compliance with safety regulations and company policies.
Assistant Manager
ALH Group Belfield Hotel
11.2021 - 03.2022
- Opening and closing
- Tab & Keno Experience
- Bally system experience
- Large cash handling
- Pokies clearance
- CRT refill
- Training new employee
- High personal presentation
- Pokie machine monitoring and maintenance
- Heavy focus on gaming strategies
- Hotel maintenance and upkeep
Gaming Manager
ALH Group Belfield Hotel
12.2020 - 11.2021
- Preparing drinks and serving drinks
- Bally system experience
- Large cash handling
- Pokies clearance
- Training new employee
- Heavy focus on gaming strategies
- High personal presentation
- Provide high level customer service
Bar and Gaming Attendant
The Palms Hotel
06.2020 - 12.2020
- Serving drinks and food to patron
- General cleaning gaming room and bar
- Cash Handling
- Tab & Keno experience
- Training new employee
- Hotel reception
- Providing high level customer services
- High personal presentation
Bar and Gaming Attendant
Croydon Park Hotel
03.2018 - 06.2020
- Serving drinks and food to patron
- General cleaning gaming and bar
- Cash handling and transaction
- Tab & Keno experience
- Training new employee
- Providing high level customer service
- High personal presentation
Shop Assistant
ST Vincent De Paul
01.2010 - 12.2015
- Providing a high level of customer service to shoppers
- Cash handling and transaction
- Processing new stock, stocking shelves, and display of merchandise
- General cleaning and stock maintenance duties
Cashier
Tongli Supermarket
01.2007 - 12.2009
- Processing new stock, stock shelves and display of merchandise
- Customer services
- Unpacking and stacking shelves
- Cash handling and transaction
- General cleaning and store maintenance duties
Education
High School -
SMK Haji Zainul Abidin
Malaysia03.2003
Responsible Service Alcohol, Responsible Conduct of Gambling, TAB Basic
The Coffee School
Skills
- Customer service
- Closing oversight
- Workplace safety compliance
- Staff training and development
- Time management
- Compliance
References
- Michael Chen, High Flyer Hotel, 0458683836
- Karl Chen, Belfield Hotel, 0451252006
- Neville Edmonds, Croydon Park Hotel, 0406450012
- Joanne Merhi, The Palms Hotel, 0415559759
- Priyanka Rathore, St Vincent de Paul, 0431089516
Timeline
Assistant Manager
ALH Group High Flyer Hotel
09.2022 - 01.2024
Assistant Manager
ALH Group Belfield Hotel
11.2021 - 03.2022
Gaming Manager
ALH Group Belfield Hotel
12.2020 - 11.2021
Bar and Gaming Attendant
The Palms Hotel
06.2020 - 12.2020
Bar and Gaming Attendant
Croydon Park Hotel
03.2018 - 06.2020
Shop Assistant
ST Vincent De Paul
01.2010 - 12.2015
Cashier
Tongli Supermarket
01.2007 - 12.2009
High School -
SMK Haji Zainul Abidin
Responsible Service Alcohol, Responsible Conduct of Gambling, TAB Basic
The Coffee School
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