Layla Ibrahim

• Serve as the primary point of contact for members, clients, and visitors. Address inquiries, provide information about programs and services, and ensure a welcoming and professional environment.
• Maintain accurate and organised records, including attendance, program participation, and financial data.
• Coordinate and schedule tennis lessons, tournaments, and events. Work closely with coaches and staff to ensure optimal use of facilities and resources and participate in staff meetings and contribute to continuous improvement initiatives.
• Provide comprehensive administrative support to ensure the smooth operation of the tennis center. Manage daily office activities, including scheduling appointments, maintaining records, opening and closing the centre and handling correspondence.

Hand of Hamsa: An Australian jewellery business that ships out products internationally and focuses on delivering the best quality products and services to ensure client satisfaction.

• Built a team of highly-skilled professionals to support business objectives.
• Conducted market research to understand customer needs and preferences.
• Researched emerging technologies that could enhance existing products.
• Developed business plans and strategies for new product launches.
• Assessed risk factors associated with new investments and initiatives.
• Developed and updated website and social media profile pages to market products and services.

Using my 15-year experience as an international tennis player, I had undertaken the Certificate III in the Junior Development Coaching Course through Tennis Australia NSW to teach technical and tactical skills of tennis to all ages, particularly highly athletic children and people with disabilities.

• I specialise in upskilling new tennis coaches at Meriden School through one-on-one training sessions, allowing them to watch and shadow my tennis lessons.
• I develop players' skills, foster a positive team environment and enhance player performance by implementing personalised training programs and provide constructive feedback
• Organised and managed tennis camps during school holidays.
• Promoted sportsmanship among players by modelling respectful behaviour on the court and during competitions.