Layla Perfect
Summary
Dynamic retail professional, excelling in customer service and inventory management. Proven ability to enhance store performance through effective multitasking and organisation. Recognised for training new staff and fostering teamwork, ensuring a reliable and welcoming shopping environment. Able to keep shop front and back clean and organised.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant
Hermit Park News and Casket
2024.06 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
Retail Assistant
Donut King
2024.04 - 2024.11
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Service Station Attendant
Fresh Trading Co
2024.01 - 2024.04
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained clean and orderly work station.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Checked customer identification for alcohol and cigarette sales.
Sandwich Artist
Subway
2023.05 - 2024.01
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organised in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Deli Hand and Barista
Essentially Fresh
2020.08 - 2023.05
- Maintained a clean and organised workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimising material waste and rework.
- Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
Education
High School Diploma -
Southern Cross Catholic College
Townsville 2023-11
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Inventory tracking
- Multitasking
- Product restocking
- Stockroom organisation
- Reliable and responsible
- Honest and dependable
- Team cooperation
- Adaptable and flexible
- Organisation
Certification
Cert III in Active Volunteering
Timeline
Retail Assistant
Hermit Park News and Casket
2024.06 - Current
Retail Assistant
Donut King
2024.04 - 2024.11
Service Station Attendant
Fresh Trading Co
2024.01 - 2024.04
Sandwich Artist
Subway
2023.05 - 2024.01
Deli Hand and Barista
Essentially Fresh
2020.08 - 2023.05
High School Diploma -
Southern Cross Catholic College