Laylah Britza

• Delivered hands-on training sessions to new employees.
• Booked employees into their set courses that needed completing
• Assisted with the development of operational processes related to customer service delivery within stores.
• Tracked employee progress through surveys, questionnaires and interviews during trainings.
• Implemented best practices for delivering engaging in-store trainings using various methods such as lectures, demonstrations, workshops.
• Explained goals and expectations required of trainees.

• trained new and existing staff on optical dispensing procedures

• provided optical dispensing services to customers

• Assisted customers in selecting surf equipment and apparel.
• Managed inventory levels and organized stockroom effectively.
• Processed sales transactions accurately using point-of-sale system.
• Handled customer inquiries and resolved issues promptly.
• Maintained store presentation and ensured product displays were appealing.
• Helped customers find specific products, answered questions, and offered product advice.