Laylah Deaves

Maitland City Council is a municipal government that serves a population of over 90,000 residents, with a focus on improving community engagement, public services, and local development.

• Developed and implemented business administration systems, databases and recording systems to support operational delivery.
• Managed all aspects of business administration, including scheduling, invoicing, and data entry.
• Built and maintained excellent internal and external stakeholder relationships through timely response to inquiries and going above and beyond to accommodate requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and phone calls.
• Managed time efficiently in order to complete all tasks within deadlines.

Cessnock Plaza Pharmacy is a local, independently owned pharmacy that serves a diverse community with a focus on personalised patient care and prescription fulfillment.

• Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
• Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
• Collaborated with coworkers to maintain clean, organized, and efficient workspace for optimal productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed and safeguarded sensitive documentation, ensuring compliance with company privacy policies and legal confidentiality requirements.