Hayley King
Loganholme
Summary
Seeking an opportunity with a company that values continuous learning and professional development, where I can apply my newly gained qualifications while further expanding my skills and knowledge. I am eager to contribute and grow within an organization that supports career advancement and provides mentorship to help further my current skill experience.
Overview
8
8
years of professional experience
Work History
Administration Traineeship - Full-Time
Ice Blast Pty Ltd
11.2022 - 12.2024
- Managed daily administrative tasks, including scheduling appointments, processing customer orders, handling correspondence via phone and email and signing received goods, including parts, units, and stock
- Coordinated with technicians and office staff to ensure they were running as per schedule
- Managed and updated customer records, service history, and inventory using the SimPRO software system to ensure accuracy and efficiency
- Supported the quoting team by preparing quotes to the best of my ability for HVAC repairs and maintenance contracts, then management reviewed
- Ensured that team members followed the procedures that were set out in the organisational WH&S Information and Integrated Management Systems
- Raised van stock PO orders for the technicians
- Processed customer invoices and payments, ensuring accurate and timely billing in accordance with accounts receivable procedures
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, OneNote) for data entry, document creation, presentations, team collaboration, email management, and note-taking
Retail Assistant - Part-Time
Woolworths
10.2017 - 10.2022
- Responsible for looking after customer needs
- Slicing and shaving products to serve customers or to use as stock
- Putting stock away in fridges
- Cooking hot food, packaging it up and serving it to customers
- Handling the online stock system
- Taking customer calls
Volunteer Work
Lonepine Koala Sanctuary
01.2020 - 03.2020
- Responsible for serving the animals food and cleaning out their enclosures
- Talking to customers about the animals and the sanctuary
- Taking orders from qualified zookeepers and doing those jobs quickly
- Organizing what is rubbish and what is green waste so that leftovers are recycled properly
Community Involvement and Activities
12.2019
- Organizing event logistics including ingredients and utensils needed
- Creating marketing material
- Preparing food
- Connecting and conversing with the local community
- Assisting children with creative activities
- Assisting with serving food
- Working on marketing tables
- Assisting other volunteers
Retail Assistant - Casual
Kmart
09.2016 - 08.2017
- Responsible for serving customers with great customer service at the checkout
- Handling online systems for stock
- Communicating with customers via phone calls
- Taking customers lay by orders and giving the products to them
Education
Certificate IV - BUSINESS
DGT Employment And Training
Meadowbrook11.2024
Bachelor of Science - Environmental Science
Griffith Univeristy
Certificate III - BUSINESS
Binnacle training
11.2018
Queensland certificate - EDUCATION
Marsden State High School
Marsden11.2018
Skills
- Independent work
- Customer service
- Communication
- Oral and writing communication
- Telephone etiquette
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Administration Traineeship - Full-Time
Ice Blast Pty Ltd
11.2022 - 12.2024
Volunteer Work
Lonepine Koala Sanctuary
01.2020 - 03.2020
Community Involvement and Activities
12.2019
Retail Assistant - Part-Time
Woolworths
10.2017 - 10.2022
Retail Assistant - Casual
Kmart
09.2016 - 08.2017
Certificate III - BUSINESS
Binnacle training
Certificate IV - BUSINESS
DGT Employment And Training
Bachelor of Science - Environmental Science
Griffith Univeristy
Queensland certificate - EDUCATION
Marsden State High School
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