Lbeeb Harb
Melton
Summary
Motivated and customer-focused aspiring IT support professional with 3 years of experience in fast-paced customer service environments. Skilled in Windows Server, networking fundamentals, and troubleshooting printers and peripherals. Strong communication and problem-solving abilities developed through frontline service roles. Currently pursuing a Bachelor of Cybersecurity and eager to apply both technical knowledge and interpersonal skills in an entry-level IT support/help desk role, with the long-term goal of progressing into cybersecurity.
Overview
3
3
years of professional experience
Work History
Crew Member
Carl's Jr
11.2021 - 02.2025
- Took customer orders and solved any issues they had with their experience.
- Oversaw and cleaned equipment after every shift.
- Organized freezer and refrigerator prior to each shift to verify correct temperatures and stocks.
- Maintained well-organised work space to keep work consistent, and safe.
Education
Bachelor of Cyber Security - Cyber Security
Victoria University
Melbourne, VIC01.2026
Diploma of Information Technology - Information Technology
Victoria University
Melbourne, VIC01.2024
Skills
- Windows Server 2019 basics
- Networking fundamentals
- Printer & peripheral troubleshooting
- Strong communication skills
- Problem-solving
- Customer service oriented / Patient & Professional
- Fast learner & Highly motivated
Languages
English
Arabic
Timeline
Crew Member
Carl's Jr
11.2021 - 02.2025
Diploma of Information Technology - Information Technology
Victoria University
Bachelor of Cyber Security - Cyber Security
Victoria University
Hobbies and Interests
Learning Python, Volunteer work
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