Le-Anne Wilson
Point Frederick,NSW
Summary
Detail-oriented administration professional with a proven track record in client communication and appointment scheduling. Skilled in managing sensitive information and facilitating seamless interactions between clients and providers, ensuring high levels of confidentiality and service quality.
Overview
6
6
years of professional experience
Work History
Administration/Front Desk Receptionist
Axiom Psychological Services
East Gosford
08.2022 - Current
- Facilitated timely communication as primary client contact, enhancing engagement and support.
- Scheduled appointments to improve client service delivery.
- Processed client paperwork, ensuring accurate insurance information.
- Managed payment processing for third-party providers, including Workers' Comp and NDIS.
- Maintained confidentiality while managing sensitive client information.
- Liaised between clients and providers, including case managers and GPs.
- Communicated client schedules and needs effectively to staff members.
- Issued invoices and processed payments via remittance advices.
Hospitality
Taronga Zoo
05.2020 - 06.2022
- Trained employees on hospitality policies, service standards, and menu knowledge.
- Maintained cleanliness and organization in dining area and kitchen environments.
- Resolved customer complaints promptly to ensure guest satisfaction.
- Established positive relationships with guests and staff through strong interpersonal communication.
- Supported chefs in food preparation for precise plating and presentation.
- Conducted training for new hires to uphold service excellence standards.
- Addressed customer concerns professionally to foster a welcoming atmosphere.
Skills
- Client communication
- Appointment scheduling
- Payment processing
- Confidentiality management
- Invoice issuance
- Relationship management
References
References available upon request.
Timeline
Administration/Front Desk Receptionist
Axiom Psychological Services
08.2022 - Current
Hospitality
Taronga Zoo
05.2020 - 06.2022