Le-Jean Kay
Summary
Versatile Administration/Technical Support Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 10 years of Department of Planning, Housing and infrastructure experience.
Overview
41
41
years of professional experience
Work History
Administration Officer
Department of Planning and Environment
Current
Technical Support Officer
Department Of Planning, Housing And Infrastructure
07.2020 - Current
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Mentored junior team members, fostering professional growth and improving team dynamics.
- Streamlined ticket resolution process, increasing productivity and reducing average response time.
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
- Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
- Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Finance officer
Faculty of Social Sciences
01.2015 - 01.2017
Personal Assistant/Finance Assistant
Faculty of Social Sciences
01.2014 - 01.2015
Administration Officer
IHMRI University of Wollongong
01.2013 - 01.2014
Student Services Officer/Administration
UOW Enterprises
01.2007 - 01.2013
Customer Service/Administration
St John Ambulance - Wollongong
01.2004 - 01.2007
Member Services Officer
Greater Building Society
01.2002 - 01.2004
Member Services Officer
Illawarra Credit Union
01.2001 - 01.2002
Retail Assistant
Wentworth of Port Douglas
01.2000 - 01.2001
Pharmacy Assistant/Sales
Monte Hunt Pharmacy
01.1999 - 01.2000
Pharmacy Assistant/Sales
Hospital Hill Pharmacy
01.1998 - 01.1999
Laboratory Assistant
Prime Wheat Association
01.1989 - 01.1998
Sales Assistant
Costal Motors Cars
01.1987 - 01.1989
Sales Assistant
Sports Things
01.1983 - 01.1986
Education
Bachelor of Arts - Literature Major -
University of Wollongong
University Access Program -
Armed Robbery Safety Course -
Advanced Certificate in Welfare -
Statement of Attainment in Welfare -
Video Production Stage 1 Metro Screen -
Diploma of Make-up and Beauty Therapy -
Sampling and Assessing Wheat Certificate -
Receptionist Typist Stage 1 -
Shellharbour TAFE
Year 10 -
Oak Flats High School
Skills
- Extensive experience in providing excellent customer service
- Able to deal with customer complaints and grievances in a polite manner
- Have excellent interpersonal and communication skills
- Able to manage and supervise other staff
- Can work with a wide variety of people
- Able to build rapport with co-workers and customers
- Work well as part of a team or unsupervised
- Able to multi-task and work well under pressure
- Have a high attention to detail
- Database Management
- Office Administration
- Customer Service
- Team Collaboration
Timeline
Administration Officer
Department of Planning and Environment
Current
Technical Support Officer
Department Of Planning, Housing And Infrastructure
07.2020 - Current
Finance officer
Faculty of Social Sciences
01.2015 - 01.2017
Personal Assistant/Finance Assistant
Faculty of Social Sciences
01.2014 - 01.2015
Administration Officer
IHMRI University of Wollongong
01.2013 - 01.2014
Student Services Officer/Administration
UOW Enterprises
01.2007 - 01.2013
Customer Service/Administration
St John Ambulance - Wollongong
01.2004 - 01.2007
Member Services Officer
Greater Building Society
01.2002 - 01.2004
Member Services Officer
Illawarra Credit Union
01.2001 - 01.2002
Retail Assistant
Wentworth of Port Douglas
01.2000 - 01.2001
Pharmacy Assistant/Sales
Monte Hunt Pharmacy
01.1999 - 01.2000
Pharmacy Assistant/Sales
Hospital Hill Pharmacy
01.1998 - 01.1999
Laboratory Assistant
Prime Wheat Association
01.1989 - 01.1998
Sales Assistant
Costal Motors Cars
01.1987 - 01.1989
Sales Assistant
Sports Things
01.1983 - 01.1986
Bachelor of Arts - Literature Major -
University of Wollongong
University Access Program -
Armed Robbery Safety Course -
Advanced Certificate in Welfare -
Statement of Attainment in Welfare -
Video Production Stage 1 Metro Screen -
Diploma of Make-up and Beauty Therapy -
Sampling and Assessing Wheat Certificate -
Receptionist Typist Stage 1 -
Shellharbour TAFE
Year 10 -
Oak Flats High School
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