Le Zhao
Melbourne,VIC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable sales skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales & Service Consultant
Telstra Limited
2023.11 - Current
- Impact Player of Month at Telstra.
- Ask open questions and build rapport to understand customer's needs and sell them products they need. Maximum SPS per month over 8k.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to increased loyalty and repeat business. No1 NPS in February in TASMANIA.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Collaborated with team members to achieve monthly sales targets consistently.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Streamlined service processes for increased efficiency and improved customer experience.
Customer Sales & Service Representative
Minti
2020.03 - 2023.03
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Extended Care Assistant
OneCare
2021.09 - 2022.12
- Collaborated with interdisciplinary teams to develop personalized care plans for each patient in the extended care unit.
- Provided emotional support to patients and families during difficult moments, fostering a positive environment for healing.
- Maintained detailed documentation of patients'' progress, facilitating efficient communication among healthcare providers.
- Assisted patients with daily living activities, enhancing their quality of life during extended care.
Tutor
HD Education Pty LTD
2020.04 - 2022.06
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Certificate III in Individual Support (CHC33015 Ageing Home Community) - Individual Support
TasTAFE
Claremont, TAS07.2021
MBA -
University of Tasmania
Hobart, TAS11.2020
Bachelor of Engineering (Honours) - Materials Science
Monash University And Central South University (China)
Clayton, VIC11.2018
Skills
- Sales Development
- Upselling strategies
- Customer Satisfaction
- Product Merchandising
- Handling Customer Complaints
- Sales orientation
- Purchase Recommendations
- Verbal Communication
VISA
Australian Permanent Resident
Languages
English
Chinese (Mandarin)
Certification
- HR Driver License (Auto)
- Forklift Driver's Licence
Volunteer Experience
- Help to protect the community from being affected by COVID-19
- Salamanca Market Volunteer
- Block Party Volunteer
- UTAS Library Volunteer
- Vibrance Festival Volunteer 2021
Timeline
Retail Sales & Service Consultant
Telstra Limited
2023.11 - Current
Extended Care Assistant
OneCare
2021.09 - 2022.12
Tutor
HD Education Pty LTD
2020.04 - 2022.06
Customer Sales & Service Representative
Minti
2020.03 - 2023.03
Certificate III in Individual Support (CHC33015 Ageing Home Community) - Individual Support
TasTAFE
MBA -
University of Tasmania
Bachelor of Engineering (Honours) - Materials Science
Monash University And Central South University (China)
- HR Driver License (Auto)
- Forklift Driver's Licence
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