Lea Scheltens

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Promoted a culture of safety within the healthcare environment by monitoring infection control practices and advocating for necessary improvements.

· Enhanced patient care by updating and revising clinical policies, procedures, and protocols based on current research.

· Co-ordinated 2023 and 2021 Staff Influenza Vaccination Drive (including Queensland Police Service and Queensland Ambulance Service)

· NWHHS’ National Standard Three – Preventing and Controlling Infections Committee Chair

· Attended the Statewide COVID-19 vaccination rollout meetings (with Executive Director of Nursing, Midwifery and Clinical Governance, Director of Pharmacy and Public Health Clinical Nurse Consultant) to discuss statewide planning and implementation in NWHHS (December 2020-February 2021)

· Improved patient outcomes by implementing evidence-based nursing practices and providing guidance to clinical staff.

· Promoted a culture of safety within the healthcare environment by monitoring infection control practices and advocating for necessary improvements.

· Monitoring of the NWHHS’ Surveillance program including Bloodstream Infections, Occupational Exposures, Organisms of Significance, and Multi-resistant Organisms

· Championed evidence-based practice within the organization by leading the implementation of clinical practice guidelines designed to improve patient care outcomes.

· Managing Occupational Exposures (OEs) Cases for NWHHS staff

· Managing Vaccine Preventable Diseases (VPDs) and Tuberculosis Screening process of onboarding staff

Proven ability in national, state and professional standards, policies, models of care designs

· Re-establish Hand Hygiene (HH) Program of NWHHS staff to improve Hospital-acquired Infection rates

· Establishing professional relationships with Infection Prevention Control teams of other HHS’

· Evaluated new technology advancements in patient care, making recommendations for adoption within the organization based on potential benefits (eg, Medihoods)

· Monitoring and reporting to the Executive Leadership Team regarding increasing trends of Organisms of Significance

· Improved patient outcomes by implementing evidence-based nursing practices and providing guidance to clinical staff.

· Coordinating operational aspect of the NWHHS’ Respiratory Protection Program

· Active member of the following committees: Antimicrobial Stewardship; Medication Safety Committee; and AS/NZS4187: 2014 Project and provide support to initiatives resulting from identified risks in these committees

High level negotiation, interpersonal engagement and communication skills

· Established performance metrics for evaluating nursing staff effectiveness, facilitating targeted professional development opportunities as needed.

· Monitoring progress of Accreditation actions for Standard Three Committee

· Initiated discussion with Infectious Disease (ID) Consultants to increase access to ID in-services for NWHHS' medical officers (Cairns Hospital, Princess Alexandra Hospital and Townsville University Hospital)

· Provided expert consultation for complex cases, ensuring comprehensive assessments and appropriate interventions were delivered.

· Streamlined workflow processes by identifying inefficiencies and implementing strategic solutions that improved overall clinic operations.

· Identified clinical risks and took appropriate preventative actions (eg, increased Occupational Exposure incidents).

· Identified clinical risks and took appropriate preventative actions (eg, increased Occupational Exposure incidents).

Lead and facilitate a learning environment for self and others

· Initiated discussion with Infectious Disease (ID) Consultants to increase access to ID in-services for NWHHS' medical officers (Cairns Hospital, Princess Alexandra Hospital and Townsville University Hospital)

· Coordinating monthly staff VPD clinics and provide education on the VPD process

· Panel member for Nursing Graduate intake January 2024

· Connecting with all levels of NWHHS’ staff through Infection Prevention and Control (IPC) enquiries and the Peer Support Program and assisting staff to appropriate resources

· Developed educational materials and conducted in-service trainings to enhance clinical staff knowledge on various health topics.

· Served as a clinical resource to staff, patients and families.

Proven ability to use information and reporting systems to analyse key performance indicators

· Provided clinical oversight and support to health care teams.

· Monitored clinical staff performance and provided feedback.

· Implemented quality improvement initiatives aimed at enhancing the overall standard of patient care throughout the facility.

· Interacted effectively with department managers to promptly correct problems and improve services.

· Implemented quality improvement initiatives aimed at enhancing the overall standard of patient care throughout the facility.

· Utilising Information Technology platforms including Office 365 (Email, Calendar, Planner, Microsoft Teams, Stream, eXcel, SharePoint, Tasks, OneNote, Poll), Staff Protect Application (SPA), Multiprac, Auslab, Health Roundtable data, PRODA, SPR, QSVMP (COVID-19 vaccination statewide program), Communicare, Learning Online and HBCIS

· Established performance metrics for evaluating nursing staff effectiveness, facilitating targeted professional development opportunities as needed.

· Utilise SPR and Multiprac programs for reporting

· Reporting to Statewide Fit Testing data to FiTR Data management of Fit Testing data and maintaining mandatory training records on Learning Online

Lead and facilitate a learning environment for self and others

• Critique discussion regarding social and political elements of inclusive healthcare practices, identify vulnerable and disadvantaged populations/communities in relation to healthcare contexts, and well-being of consumers who utilize healthcare facilities
• Marking student assessments

Lead and facilitate a learning environment for self and others

• Weekly 2-hour tutorial sessions for second year nursing students (NS2771 – The Professional Role)
• Marking student assessments
• Promote and discuss professional responsibilities, ethical and cultural considerations, clinical governance, organisational culture, safety procedures and the importance of incident reporting, transparency, resilience, self-care, career succession planning, leader vs manager, etc.

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Clinical Lead for the multidisciplinary team workgroup to reduce the bed days of patients admitted with kidney and Urinary Tract Infections (DRG: L63) to increase revenue by $350,000/annum

· Clinical lead for varying projects which includes coordinating meetings for the following projects such as: Variable Life Adjusted Displays (VLADs) and Clinical Service Capability Framework (CSCF) reports

Proven ability in national, state and professional standards, policies, models of care designs

· Conducted a comprehensive, investigative patient chart review and discussion with maternity staff to complete the current Variable Life Adjusted Displays (VLAD) report for submission to Brisbane office

High level negotiation, interpersonal engagement and communication skills

· Reviewing the Clinical Service Capability Framework (CSCF) including preparation of documents for hospital executives to review and approve

· Networked with Princess Alexander Hospital’s data officer and Magnet Nurse Manager to benchmark their processes

Lead and facilitate a learning environment for self and others

· Continue to support and mentor colleagues from Renal Unit

· Co-ordination of staff education on VLAD reports with medical, nursing and allied health staff Safety project identified from the VLAD report that was discussed Midwifery Unit Manager

· Healthcare Standards Unit’s representative to Standard six: Communicating for Safety Chaired the Communicating for Safety Committee (June Meeting)

· Promote positive team morale

Proven ability to use information and reporting systems to analyse key performance indicators

· Written reports including the QSR Board Report, VLAD, CSCF, ALS and Triage Competencies according to CSCF report, and contributed to the Healthcare Standard Unit’s Business Planning Framework

· Updating Quality Improvement Activities registered in Riskman and updating information on processes to promote shared governance

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Coordinating meetings with Multidisciplinary Team to implement a quality improvement project by streamlining communication between internal and external stakeholders (Mt Isa Renal Pharmacist and Indigenous Liaison Officer, Gidgee Healing doctors, pharmacist, Indigenous Liaison Officer)

· Amending the North West Hospital’s Patient Identification Policy to include the renal service’s procedure Localising dialysis forms to process through the forms committee

· Initiated a meeting with Patient Safety Officer to discuss strategies of how we can improve our practice through Riskman reporting and implement safety discussions in staff meetings

· Coordinating a multidisciplinary meeting for nephrology visits (e.g., pharmacists, dietitians, Nurse Navigators are all present to discuss issues for each patient) to increase productivity of time reviewing patients (every quarter)

Proven ability in national, state and professional standards, policies, models of care designs

· Adhering to contemporary nursing practice and theory as well as applying relevant legislation, guidelines, standards and models of care

· Demonstrating and implementing quality improvement projects including general survey of all dialysis patients to be reviewed by podiatrist and physiotherapist (implementing evidence-based precautions)

· Considering feedback and requesting a template for Pharmacy staff to report in Riskman when medication charts are not updated appropriately – Riskman Template has been made and pharmacy team aware

High level negotiation, interpersonal engagement and communication skills

· Reviewing performance indicators of quality improvement projects with team to inspire new projects

· Passionate to ensure comprehensive patient care is provided – clinically and culturally

Lead and facilitate a learning environment for self and others

· Promote a positive work environment with patients and staff.

· Creating a learning environment for new staff and ensure hospital and Magnet values are demonstrated

· Improving staff education regarding Career Succession Planning, Professional Development and mentoring, current projects to support the National Accreditation Standards

Proven ability to use information and reporting systems to analyse key performance indicators

· Utilised Information Technology programs including Microsoft Office (eg, Outlook, Powerpoint, Calendar, Word, Excel), Communicare, HBCIS, QHEPS, IeMR (read only)

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Coordinate Excellence Forum for all nursing staff Co-ordinate Magnet Champion and Nurse/Midwifery Unit Staff meetings and workshops

· Involved in Accreditation process with North West Hospital and Health Service

Proven ability in national, state and professional standards, policies, models of care designs

· Implement quality improvement projects within the North West Health Service (eg, initiating Clinical Form Audit)

· Assisted in the implementation of the new NWHHS’ patient armbands part (Communicating for Safety Committee)

High level negotiation, interpersonal engagement and communication skills

· Liaise with work colleagues ranging from frontline staff including all nursing units, allied health, executive staff, as well as Directors of Nursing and frontline staff from outlying locations

· Engaging discussion with staff involved in Excellence programs involving hospital leaders from Queensland, Tasmania, and Western Australia Engaging with all NWHHS’ frontline staff

· Established strong relationships with external Magnet hospitals, benefiting from their expertise in change management and initiating the process of becoming a Magnet healthcare facility.

Lead and facilitate a learning environment for self and others

· Participate in Consumer Engagement meetings with the North West Hospital Board

· Championed a culture of shared governance, empowering nurses to participate in decision-making processes and promoting collaboration across departments.

Proven ability to use information and reporting systems to analyse key performance indicators

· Utilised the following programs to review the current key performance indicators and where clinical areas could implement Quality Improvement Activities to increase patient safety outcomes:

o Health Roundtable

o Microsoft Office (eg, Word, PowerBI, Excel, Powerpoint, Polly, Kahoot!, Tasks)

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.

· Implemented quality improvement projects to improve patient care (Primary Nurse Portfolios, updating workplace instructions SHARED renal policy, patient identification policy)

Proven ability in national, state and professional standards, policies, models of care designs

· Liaise confidently within the multidisciplinary team including Medical Officers, Social Workers, Dietitians, Pharmacists, Aboriginal Liaison Officers, Pharmacists, GidgeeHealing staff and Podiatrists (quality improvement project)

· Advanced Cannulation Skills including Transonic-guided-cannulation for complex cases and

· Advanced clinical problem-solving skills to plan nursing interventions for patients

High level negotiation, interpersonal engagement and communication skills

· Implementing change to the Mt IsaDialysis Unit increasing infection control and medication standards Encourages and participates in quality/research activities to improve standards of patient care Encourages and maintains safe work environment in compliance to the workplace health and safety policy

· Co-ordinate shifts as team leader and providing care to patients with complex care needs Liaise with Kidney Transplant Coordinator (Townsville and Brisbane) to coordinate teleconference for local patients

· Change management of new clinical equipment (10x new HD machines and training for staff)

· Coordinated human and operational resources for the Mount Isa Dialysis Unit (Point of Contact)

· Perform advanced nursing assessment of dialysis patients and discuss appropriate interventions with medical team

Lead and facilitate a learning environment for self and others

· Promoted Career Succession Planning with colleagues to complete encourage post-graduate studies

· Provide leadership, support, direction and education to nursing colleagues including registered/enrolled nurses and students

· Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.

· Assisted in developing continuing education programs, enhancing staff knowledge and skills in clinical practice areas.

· Mentored new nursing staff, fostering professional growth and team building within the unit.

· Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.

· Ensure all mandatory training has been updated and completed for myself and fellow colleagues

· Active committee member to Magnet (2017) and Communicating for Safety (2018) meetings

Proven ability to use information and reporting systems to analyse key performance indicators

· Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.

· Utilised electronic programs to increase productivity including Microsoft Office (eg, Word, Excel, Powerpoint, and Calendar), Auslab, HBCIS, Communicare, and IeMR (view only)

Proven ability of senior level management experience in the delivery, coordination and management of nursing and midwifery or health services

· Promoted Clinical Nurse’s portfolio Quality Improvement projects

Proven ability in national, state and professional standards, policies, models of care designs

· Dialysed acutely ill patients in the Coronary Care Unit and on-call duties

· Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

· Assess and access complex patient vascular access (either Central Venous Catheters or AVF/AVF) – eg, ultrasound guided cannulations

High level negotiation, interpersonal engagement and communication skills

· Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.

Lead and facilitate a learning environment for self and others

· Precept graduate nurses, student nursing students and new staff

· Discuss and educate patients regarding their medications and diet

Proven ability to use information and reporting systems to analyse key performance indicators

· Co-ordinate shifts as Team Leader which utilises a variety of Information Technology programs including IeMR, Auslab, Learning Online and Microsoft Office (eg, Email, Word, Excel, and Powerpoint)

Lead and facilitate a learning environment for self and others

• Provide care to patients that is culturally safe and adheres to evidence-based practice
• Consolidated nursing skills in the various clinical settings
• Supporting and educating AIN, SIN and student nurses with clinical skills
• Participated in the Graduate Nursing Committee with Townsville Hospital’s Nursing Unit Managers to overcome challenges of reducing nursing graduate numbers by providing part-time positions
• Participated in the Enrolled Nursing Orientation Workgroup

Lead and facilitate a learning environment for self and others

• Providing culturally safe care to patients
• Performing duties within Student-In-Nursing scope and assisting nursing staff with hourly observations
• Daily water and glucometer calibration Lining and cleaning of 4008 and 5008 machines and general cleaning duties

• Providing culturally safe care within AIN nursing scope