LEA TODOROSKI
Summary
Customer service professional with over 15 years in retail, hospitality, and administration. Skilled in managing customer-focused operations, including supervision, invoicing, and multi-department coordination. Known for strong communication, problem-solving, and leadership abilities that enhance team performance and operational efficiency.
Overview
18
18
years of professional experience
Work History
Team Member | Service Supervisor | Assistant Front-End Manager
WOOLWORTHS GROUP
01.2015 - Current
- Progressed through various positions across multiple departments, showcasing flexibility and leadership while enhancing customer service experience.
- Deliver exceptional customer service and resolve customer enquiries professionally.
- Support daily store operations while maintaining high service standards.
- Lead and support team members to achieve operational and customer service objectives.
- Assist with staff supervision, task allocation, and workflow management.
- Work effectively across multiple departments to support business needs.
- Assist in training and mentoring new team members.
- Demonstrate initiative by identifying and resolving operational issues.
- Australia
- Successfully developed broad operational knowledge through cross-training in multiple departments.
- Established a reputation as a dependable team member, effectively supporting leadership functions and contributing to team success.
Quotation & Invoicing Administrator
NN INVESTMENT
01.2023 - 01.2025
- Administered documentation and financial records for painting and decorating business, enhancing organizational efficiency.
- Liaised with clients regarding project requirements and pricing.
- Collaborated with clients to clarify project requirements and pricing, ensuring alignment with expectations.
- Maintained accurate records and documentation.
- Provided administrative support for a painting and decorating business, managing customer documentation and financial administration.
- Processed customer accounts and correspondence promptly, contributing to improved client satisfaction.
- Australia
Beautician
MADEMOISELLE SALON
Ohrid
01.2012 - 01.2013
- Provided professional makeup and hair styling services.
- Assisted clients with beauty and cosmetic enquiries.
- Delivered personalised customer service and maintained client relationships.
- Managed customer bookings and payments.
- Provided services in Ohrid, North Macedonia
Retail Sales Assistant
ANTICA JEWELLERY
Ohrid
01.2011 - 01.2012
- Assisted customers with product selection and enquiries.
- Guided customers in product selection and addressed enquiries to enhance shopping experience.
- Executed transactions and managed cash handling to ensure accurate financial operations.
- Optimized visual merchandising and store presentation to create an inviting shopping environment.
- Built rapport with tourists, group visitors, and high-profile clientele.
- Ohrid, North Macedonia
Retail Assistant
DON BAGS & ACCESSORIES
Ohrid
01.2010 - 01.2011
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed cash register and efficiently processed transactions to ensure accurate sales reporting.
- Opened and closed the store.
- Supported stock presentation and streamlined daily store operations for optimal product visibility.
- Worked in Ohrid, North Macedonia
Food & Beverage Attendant
MALAGA CAFÉ
Ohrid
01.2008 - 01.2010
- Provided prompt service of food and beverages in high-volume hospitality environment, ensuring guest satisfaction.
- Created and showcased visually appealing cakes and desserts, enhancing menu offerings.
- Prepared and served coffee beverages to customers at a busy café.
- Maintained food safety and cleanliness standards.
- Prepared and presented cakes and desserts.
- Delivered attentive customer service, fostering a welcoming atmosphere for guests.
- Ohrid, North Macedonia
Education
High School & College - Mathematics, Science, English Language, Geography, History, Marketing, Economics, Political Studies, Social Media, Business Administration, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Saint Kliment
Ohrid, North MacedoniaSkills
- Customer Service Excellence
- Team leadership
- Retail Operations & Store Procedures
- Front-End Supervision
- Quotations management
- Cash Handling & POS Systems
- Conflict resolution
- Time Management & Organisation
- Stock Control & Merchandising
- Team training
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Interpersonal communication
- Adaptability
- Fast-Paced Environment Experience
- Cross-department collaboration
- Team building
- Problem solving
- Effective communication
- Initiative taking
- Time management
- Service quality assurance
- Safety
- Collaboration and teamwork
- Retail sales strategies
- Stakeholder management
- POS systems
- Relationship management
- Equipment operation
- Operational quality review
- Account management
- Workflow optimization
- Conflict resolution
- Sales expertise
- Product knowledge application
- Complaint resolution
- Inventory replenishment
- Quality control
- Team collaboration
- Attention to detail
- Verbal communication
- Shipping and receiving
- Clear communication
- Ongoing development
- Decision making
- Cash handling
- Cleaning
- Money handling
- Sales support
- Leadership qualities
- Customer engagement strategies
- Staff training
- Complex problem solving
- Task prioritization
- Dependability
- Problem-solving
- Training and mentoring
- Workplace safety
- Adaptability
- Customer service
- Quotation processing
- Workflow optimization
- Scheduling
- Retail operations
- Staff oversight
- Inventory management
- Visual display
- Following instructions
- Workstation organization
- Flexible schedule
References
Available upon request
Languages
- Macedonian
- Serbian
- Croatian
- Spanish
- English, Fluent
- Macedonian, Native
- Serbian, Fluent
- Croatian, Fluent
- Spanish, Basic Conversational
Professional Attributes
- Strong leadership potential
- Highly organised and dependable
- Positive and professional attitude
- Excellent communication and interpersonal skills
- Ability to build strong customer relationships
- Self-motivated and results-driven
- Adaptable and quick to learn new systems
- Capable of working independently and collaboratively
- Committed to achieving high standards of performance
Timeline
Quotation & Invoicing Administrator
NN INVESTMENT
01.2023 - 01.2025
Team Member | Service Supervisor | Assistant Front-End Manager
WOOLWORTHS GROUP
01.2015 - Current
Beautician
MADEMOISELLE SALON
01.2012 - 01.2013
Retail Sales Assistant
ANTICA JEWELLERY
01.2011 - 01.2012
Retail Assistant
DON BAGS & ACCESSORIES
01.2010 - 01.2011
Food & Beverage Attendant
MALAGA CAFÉ
01.2008 - 01.2010
High School & College - Mathematics, Science, English Language, Geography, History, Marketing, Economics, Political Studies, Social Media, Business Administration, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Saint Kliment