Leanne Smith
Hallett Cove,SA
Summary
Energetic and empathetic customer service professional with over 20 years of experience delivering outstanding support and problem-solving in fast-paced retail environments. Known for building strong relationships with customers and team members, managing complex orders, and remaining calm under pressure. Motivated to bring a positive attitude, attention to detail, and a solution-focused mindset to a new opportunity in customer care.
Overview
26
26
years of professional experience
Work History
Customer Service Supervisor | Online Fulfillment Assistant | Front-End Supervisor | Produce 2IC | Relief Manager
Woolworths
01.1999 - Current
- Handled a wide range of customer queries and issues, consistently delivering a helpful and positive experience both in-store and over the phone.
- Coordinated online orders from placement to fulfillment, ensuring timely and accurate delivery updates.
- Developed strong working relationships with customers, colleagues, and suppliers, ensuring smooth communication and a supportive team environment.
- Resolved customer complaints quickly and professionally with a calm, empathetic approach.
- Maintained high levels of product knowledge to confidently assist with recommendations and support.
- Provided leadership and support to staff, training new team members and ensuring smooth daily operations.
- Juggled competing priorities, adapted quickly to changing demands, and maintained a friendly, proactive attitude throughout.
Education
Certificate - Makeup Artistry
Paint School Adelaide
01.2010
South Australian Certificate of Education (SACE) - undefined
Wirreanda High School
01.2001
Skills
- Customer Service Excellence
- Phone & Email Communication
- Order Fulfillment & Coordination
- Problem-Solving with Empathy
- Multitasking & Time Management
- POS System & Inventory Handling
- Team Support & Collaboration
- Relationship Building
- Clear & Confident Communication
Timeline
Customer Service Supervisor | Online Fulfillment Assistant | Front-End Supervisor | Produce 2IC | Relief Manager
Woolworths
01.1999 - Current
Certificate - Makeup Artistry
Paint School Adelaide
South Australian Certificate of Education (SACE) - undefined
Wirreanda High School
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