Lea Furtner
Sydney,Australia
Summary
Dynamic Merchandise Leader at BIG W Penrith with a proven track record in retail event coordination and relationship management. Successfully executed high-profile events and implemented promotional strategies, enhancing sales and customer satisfaction. Proficient in SAP and Excel, demonstrating adaptability and a commitment to operational excellence.
Overview
30
30
years of professional experience
Work History
Merchandise Leader
BIG W Penrith
Penrith, Australia
05.2019 - Current
- Transitioned from customer service role to merchandise leader over three years at Big W Penrith.
- Implemented promotional pricing strategies to enhance sales and profitability.
- Monitored daily stock adjustments and addressed issues related to stock loss plan to maintain inventory integrity.
- Oversaw completion of monthly online audits to ensure store compliance.
- Managed weekly rostering to align staffing with current CLR hours and optimize team operations.
- Planned and executed successful book signing event for Jackie O's release, The Whole Truth.
- Coordinated with stakeholders including marketing, publishing, and security teams to ensure successful event planning.
- Conducted safety committee activities, including hazard hunts and safety issue identification.
Truck Trailer Service Manager
Transport Refrigeration Services
Huntingwood, Australia
08.2012 - 12.2018
- Managed team of 12 service technicians and 3 office staff to improve operational efficiency.
- Oversaw daily operations, enforcing policies and ensuring timely completion of work.
- Implemented a service scheduling program to streamline maintenance activities.
- Coordinated customer appointments to optimize service delivery and reduce wait times.
- Ensured exceptional customer service by promptly addressing complaints and resolving issues.
- Acquired new customers while maintaining strong relationships with existing clients.
- Supported team in achieving company goals through effective collaboration.
- Delegated tasks to employees to ensure alignment with company standards and enhance workflow.
Sales Coordinator
CSR Edmonds
Seven Hills, Australia
11.2001 - 02.2011
- Acquired large industrial sales by leveraging networking and relationship-building skills to expand client base.
- Maintained strong customer relations, enhancing satisfaction and loyalty through effective rapport-building.
- Resolved customer complaints diplomatically to enhance satisfaction.
- Coordinated contractors for domestic and industrial supply and installation projects, ensuring timely execution and quality standards.
- Created purchase orders for vendors to streamline procurement processes.
- Enhanced telephone communication skills to improve client interactions.
- Developed proficiency in fast-paced, team-oriented environments.
- Followed instructions accurately and made independent decisions without supervision.
Receptionist
AirRoad Transport
Lidcombe, Australia
05.1996 - 08.2001
- Resolved customer complaints efficiently, ensuring prompt solutions.
- Developed customer service skills to improve client satisfaction.
- Trained new employees on operational procedures and company policies.
- Achieved speed and accuracy in data entry tasks, enhancing overall productivity.
- Implemented filing and archiving systems for improved document management.
- Coordinated company social club activities to promote employee engagement.
- Reconciled petty cash to ensure financial accuracy.
- Served as purchasing officer for company uniforms, optimizing supplier relationships.
Education
Higher School Certificate -
Riverstone High School
Riverstone01.1995
Diploma in Business Studies - Book Keeping, Computer Studies, Touch Typing Course, Interview Skills
Mt Druitt TAFE
Mt Druitt, NSW01.1993
Skills
- Merchandise allocation
- Seasonal planning
- Inventory management
- Lifecycle management
- ERP proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Computer literacy
- Event coordination
- Relationship management
- Customer service excellence
References
References available upon request
Personal Information
Date of Birth: 03/27/78
Key Skills And Attributes
- Interpersonal Skills
- Effectively communicate with customers, often on a technical basis
- Maintain a strong relationship with branch and supply chain
- Conflict resolution between customers and the company as well as between sales and manufacturing
- Planning of business and social work functions
- Computer Literacy
- SAP usage
- Advanced user of MS Excel, Word and Power Point
- Navision implementation and training
Timeline
Merchandise Leader
BIG W Penrith
05.2019 - Current
Truck Trailer Service Manager
Transport Refrigeration Services
08.2012 - 12.2018
Sales Coordinator
CSR Edmonds
11.2001 - 02.2011
Receptionist
AirRoad Transport
05.1996 - 08.2001
Higher School Certificate -
Riverstone High School
Diploma in Business Studies - Book Keeping, Computer Studies, Touch Typing Course, Interview Skills
Mt Druitt TAFE