Leah Jack
Pooraka,SA
Summary
Established Senior hairdresser with around 23 years of experience, providing expert hairdressing services. Multi-talented with skills in all aspects of hairdressing and in some beauty services. Known for getting along with all clients and being extremely polite and courteous. Extremely hard working, reliable and eager to learn new things. Successfully owned and operated a salon for 14 years and managed staff.
Overview
23
23
years of professional experience
Work History
Owner/Operator & Senior Hairdresser
Je'Lea's Hair Studio
Pooraka, SA
07.2006 - 12.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing accounts and costs.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered professional cuts, color services and extensions to salon customers.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided mobile bridal services.
- Offered waxing, tinting and spray tan services.
Hairdresser
Hair Directors
Pooraka, SA
08.2004 - 07.2006
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Cut, Coloured and styled clients.
Apprentice Hairdresser
Hair Directors
Pooraka, SA
01.2000 - 08.2004
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Offered exceptional service and support to walk-in and scheduled customers.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
- Performed general cuts, colours, perms and styles on clients
Education
Certificate III - Hairdressing
Torrens Valley TAFE
Modbury, SA2003
High School Diploma -
Modbury High School
Modbury, SA12.1999
Skills
- Shampooing and Conditioning
- Clipper and Trimmer Operation
- Hair Straightening and Curling
- Relationship Building
- Workstation Cleaning
- Appointment Scheduling
- Creativity and Originality
- Adaptable to Changing Client Needs
- Supply Ordering and Maintenance
- Customer Consultation
- Staff Supervision
- Dye and Tint Application
- Product Sales
- Time Management
- Clear Communication
- Dependable and Responsible
- Good Telephone Etiquette
- Well Presented
- Bridal/Up-styling Skills
- Spray Tan Application
- Performing Waxing and Tinting
- Easy Going and Polite
Hobbies
I love spending time with my family and especially my daughter.
The beach is my happy place and i love yoga...when i find the time.
Timeline
Owner/Operator & Senior Hairdresser
Je'Lea's Hair Studio
07.2006 - 12.2020
Hairdresser
Hair Directors
08.2004 - 07.2006
Apprentice Hairdresser
Hair Directors
01.2000 - 08.2004
Certificate III - Hairdressing
Torrens Valley TAFE
High School Diploma -
Modbury High School