Silvia Isho
NSW
Summary
Accomplished Senior Hairdresser with a proven track record in the hairdressing industry, enhancing client satisfaction through expert balayage techniques and exceptional relationship-building skills. Elevated salon revenue by mastering upselling, underpinned by in-depth consultations and personalized care. Continuously updated skills through seminars & training.
Overview
7
7
years of professional experience
Work History
Senior Hairdresser
Colour Loft
02.2024 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Specialist in multiple foiling techniques, balayage, extensions, styling, colour matching, keratin/perms and permanent hair straightening treatments, colouring & cutting
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, colour services and extensions to salon customers.
- Utilized latest techniques in balayage, highlights and colour correction.
- Used social media platforms to promote salon and services.
Senior Hairdresser
Marvin Salon
11.2023 - 02.2024
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Increased salon revenue through upselling additional services and retail product sales.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Senior Hairdresser
Colour Loft
02.2021 - 09.2023
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Developed expertise in specialized areas such as balayage techniques, keratin treatments and tape extensions
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Managing till and sales settlement at the end of each day.
- Assisted with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
Junior Hairdresser
Colour Loft
09.2017 - 01.2021
- Assisted senior stylists in complex colouring procedures for improved client experience.
- Provided excellent customer service, resulting in numerous positive reviews and referrals from satisfied clients.
- Increased customer loyalty with exceptional communication skills and genuine interest in their needs.
- Boosted salon revenue by upselling additional services and recommending appropriate home care products to clients.
- Collaborated with other salon staff members to create a positive work environment focused on teamwork and shared goals.
- Maintained a clean and organized salon environment, contributing to an efficient and professional atmosphere.
Education
High School Certificate - Completion of High-school (Year 12)
Emmaus Catholic College
Kemps Creek, NSW09.2016
Skills
- Client Relationship Building
- Professionalism and Ethics
- In-depth Consultations
- Keratin treatments expertise
- Hair extensions specialist
- Balayage techniques
- Social skills
- Clear Communication
- Cash Register Operation
- Customer Consultation
- Appointment Scheduling
- Payment Processing
- Shampooing and Conditioning
- Color matching master
- Dye and Tint Application
- Scalp Care
Websites
Timeline
Senior Hairdresser
Colour Loft
02.2024 - Current
Senior Hairdresser
Marvin Salon
11.2023 - 02.2024
Senior Hairdresser
Colour Loft
02.2021 - 09.2023
Junior Hairdresser
Colour Loft
09.2017 - 01.2021
High School Certificate - Completion of High-school (Year 12)
Emmaus Catholic College
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