Leah Renata
Upper Coomera,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Employee
Personal Employer
01.2024 - Current
- Developed strong rapport with clientele by consistently demonstrating empathy, understanding their unique needs, and offering tailored solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided comprehensive product knowledge during interactions with customers, promoting informed decision-making processes among clients.
Netball Umpire
Personal Employer
01.2021 - 10.2023
- Endorsed scorecards with necessary information such as name of teams and teams arriving late.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
- Contributed to the overall growth of netball as a sport through dedicated service and commitment to upholding the highest standards of officiating.
- Motivated players to perform at their best by providing constructive feedback and encouragement during match breaks.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Assessed players and equipment to verify conformance to event rules and safety standards.
Community Work Volunteer
Personal Employer
01.2013 - 10.2023
- Tracked service activities and outcomes against outlined plans and goals.
- Spearheaded fundraising campaign to support local underprivileged school.
- Fostered community growth by organizing and leading various volunteer projects.
Work Experience
Personal Employer
06.2023 - 07.2023
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided project progress updates and proposed solutions to issues.
Education
Certificate II - Retail Cosmetics
The French Beauty Academy
Robina, QLD12.2023
Skills
- Document Control
- Product Knowledge
- Warranty Service
- System implementation
Timeline
Customer Service Employee
Personal Employer
01.2024 - Current
Work Experience
Personal Employer
06.2023 - 07.2023
Netball Umpire
Personal Employer
01.2021 - 10.2023
Community Work Volunteer
Personal Employer
01.2013 - 10.2023
Certificate II - Retail Cosmetics
The French Beauty Academy
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