Summary
Overview
Work History
Education
Skills
Timeline
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Leah Riley

Leah Riley

Nightcliff,NT

Summary

I'm an experienced corporate administrator who has been working a Sydney-based role remotely in Darwin for the last two years.


Looking to apply my excellent communication, technical and interpersonal skills as a member of the NT Hearing Services Team as a Newborn Hearing Screener


Overview

20
20
years of professional experience

Work History

Sales Administration, BIS

Canon Australia
10.2014 - Current
  • Provide high-level administrative support to the National Sales Managers and Canon Business Agents
  • Key coordinating point of contact for the National Sales Manager, CBA Support Team, CBA’s, relevant Sales Managers and Customer Operations Team.
  • Responsible for the coordinating and gathering of key information needed to run the business, e.g. sales forecasts, WIPS, ad hoc reports etc.
  • Manage new and existing customer escalations regarding service, invoicing and sales.
  • Collaborated with marketing and inside sales for lead generation activities.
  • Managed data entry and data accuracy within SFDC
  • Actively involved in continuous improvement of team, processes, and procedures.
  • Provided regular and timely communication to team, to ensure staff are aware of all matters which may affect them
  • Proof-reading of sales proposals and contracts before release to clients
  • Working alongside Canon Contracts Notices to ensure adherence to regulatory guidelines
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Preparation of documents for new sales contractors (NDA, Deed Polls)
  • Onboarding of new sales contractors into applicable IT systems
  • Ensure data confidentiality as per company confidentiality classifications

Direct Orders Coordinator

Canon Australia
06.2006 - 06.2013
  • Customer service inbound & outbound calls
  • Data entry (Oracle and SFDC) and placing of customer orders.
  • Invoice reconciliation
  • Assisting internal sales team and customers with product queries, stock availability & delivery time frames.
  • Filing and record-keeping


Contract Management

Canon Australia
09.2003 - 06.2006



  • Contract creation into Oracle of cash, finance and warranty agreements for business hardware ensuring compliance with company policies
  • Ensuring accurate billing information is captured and scheduled for pay-per-print and warranty agreements
  • Collaboration across multiple internal teams (finance, billing and sales) to input complex consolidated billing solutions
  • Liaising with customers to review and resolve billing disputes
  • Generation of reports for the management team

Education

Bachelor of Arts - (Deferred)

James Cook University
Townsville, QLD

High School Diploma -

St Patricks College
Townsville
12.2000

Skills

  • Excellent interpersonal, oral and written communication skills
  • High attention to detail
  • Proven ability to work effectively un-supervised
  • Excellent organisational, time management and prioritising skills
  • Computer skills, including capacity to complete any required training to meet required competencies
  • Ability to communicate accurately and sensitively to a diverse range of people
  • Accurate record-keeping and data entry skills

Timeline

Sales Administration, BIS

Canon Australia
10.2014 - Current

Direct Orders Coordinator

Canon Australia
06.2006 - 06.2013

Contract Management

Canon Australia
09.2003 - 06.2006

Bachelor of Arts - (Deferred)

James Cook University

High School Diploma -

St Patricks College

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Leah Riley