Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Sampson

Horsley,NSW

Summary

I am currently a confident and valued team member of Synergy Sewing Machines and Dry Cleaning. I am very comfortable working with members of the public as I believe i have exceptional customer service skills. I have always been told that i am very well presented, very reliable and have a friendly and engaging personality. I have been tasked on many occasions to train and mentor new employees and found this to be a very rewarding role. My attention to detail is second to none and I possess a Safety First attitude at all times.

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Synergy Sewing Machines And Dry Cleaning
01.2008 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained front of house operations and phone inquiries and bookings.

Retail Assistant

The Reject Shop
03.2005 - 01.2008
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

CERT III Communication Skills

TAFE NSW
Wollongong, NSW
2003

CERT II Business Office Administration

TAFE NSW
Wollongong, NSW
2001

Certificate II Retail Operations

TAFE NSW
Wollongong, NSW
2001

School Certificate

Kanahooka High School
Dapto, NSW
1998

Skills

  • Complaint Resolution
  • Account Management
  • Customer Order Management
  • Excellent Written and Oral Communication
  • Customer Relationship Management
  • Telephone Etiquette
  • Customer Service
  • Scheduling
  • Data Entry
  • Product Knowledge
  • Staff Training

Timeline

Customer Service Specialist

Synergy Sewing Machines And Dry Cleaning
01.2008 - Current

Retail Assistant

The Reject Shop
03.2005 - 01.2008

CERT III Communication Skills

TAFE NSW

CERT II Business Office Administration

TAFE NSW

Certificate II Retail Operations

TAFE NSW

School Certificate

Kanahooka High School

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Leah Sampson