Leah Mataco Daboan
Perth,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Bilingual individual with skills that turn prospects into customers. Utilizes engaging and personable demeanor to cultivate lasting relationships.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Attendant
VenuesLive (Casual)
333 Victoria Park Drive Burswood WA 6100
2023.03 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recognized, documented, and advised on the removal of hazards.
- Communicated professionally with customers, answering questions, and addressing concerns to boost satisfaction.
- Greeted customers and provided friendly customer services, such as giving badges to VIPs and ensuring they are in the right seats.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Informed management of any safety hazards or customer complaints immediately.
- Resolved customer issues to maintain high standards of customer satisfaction.
Au Pair
Private Family Home
Manila Philippines | Perth Australia
2015.08 - Current
- Kept children's areas neat and clean.
- Implemented a daily routine to maintain structure and stability.
- Preparing meals for family.
- Developed creative activities to encourage physical, social, and emotional growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts.
- Taught children basic life skills, manners, and personal hygiene.
- Assisted with light housekeeping duties, as well as running errands.
- Worked with parents to develop and implement discipline programs to promote positive behaviors.
- Supervised children on the playground to help develop physical and social skills.
- Promoted language development skills through reading and storytelling.
- Established and maintained a safe play environment for children.
- Monitored entrances and exits to maintain safety and organized environments.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Coordinated playdates and outings to meet children's physical and social needs.
Customer Service Associate
Accendo Commercial Corporation
Davao City, Philippines
2013.08 - 2014.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
Salesperson
Squareview Trading Corp.
Davao City, Philippines
2011.04 - 2012.04
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Located merchandise across various stores to address customer needs.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Certificate III in Business Medical Administration
Foundation Education
Online2025-07
Certificate of Completion of Barista Basics
Barista HQ Perth
400 Albany Hwy, Victoria Park2024-09
SITHFAB021 Provide Responsible Service of Alcohol
Paragon Corporate Training
C4/58 Newcastle St, Perth2024-09
High School Graduate -
Mariano Peralta National High School
Malita Davao Del Sur, Philippines03.2010
Primary -
Tubalan Elementary School
Malita Davao Del Sur, Philippines03.2004
Skills
- Retail Sales Customer Service
- Self-Motivated
- Teamwork and Collaboration
- Attention to Detail
- Creative Thinking
- Task Prioritization
- Goal Oriented
Additional Information
References
Ms. Cora Manubag
Assistant Centre Manager
Cora.Manubag@cygnetwest.com
Mobile: +61 413 048 129
Ms. Kimberly Estabillo
Disability Support Worker St. Jude's
kimestabillo04@gmail.com
Mobile : +61 452 199 717
Mrs. Hanna Paula Dondoyano
Mobile : +61 419 597 316
Availability
9:00 AM to 2:00 PM
Monday, Wednesday, Thursday,
( Tuesday and Friday Attending Children After School Activity and Study Online )
Weekend Availability
9:00 AM to 5:00 PM
Saturday and Sunday
Timeline
Customer Service Attendant
VenuesLive (Casual)
2023.03 - Current
Au Pair
Private Family Home
2015.08 - Current
Customer Service Associate
Accendo Commercial Corporation
2013.08 - 2014.08
Salesperson
Squareview Trading Corp.
2011.04 - 2012.04
Certificate III in Business Medical Administration
Foundation Education
Certificate of Completion of Barista Basics
Barista HQ Perth
SITHFAB021 Provide Responsible Service of Alcohol
Paragon Corporate Training
High School Graduate -
Mariano Peralta National High School
Primary -
Tubalan Elementary School
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