Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Generic

Leanna Nelson

Nowra,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

36
36
years of professional experience
1
1
Certification

Work History

FOH/ All Rounder

The Lane Cafe
11.2020 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Mountain Ridge Winery
01.2020 - Current
  • Waitressing
  • Clearing table
  • Presenting meals to guest
  • Answering phone

Front of house manager

Terrara House / Jaspers Berry
01.2015 - 11.2020
  • Venue setup
  • Waitressing
  • RSA Qualified
  • Cleaning and maintenance at both venues
  • Stock control
  • Staff training
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

Customer service

Budget Curtains
04.2014
  • Measure & quotes
  • Ordering Blinds, Shutters & Materials
  • Cash control
  • Home servicing

Office administration

Creative Selections
12.2012 - 01.2014
  • Monthly statements
  • Customer service
  • Ordering stock
  • Stock control
  • Each store merchandising
  • Stand setups
  • Stock takes

Reject shop

09.2012 - 12.2012
  • Customer service
  • Merchandising
  • Stock replenishing
  • Cleaning and maintenance

Store Manager

Cut price Cosmetics, previously Cos-Cut Cosmetics
01.2006 - 01.2012
  • Staff rosters - time sheets and wages/payroll
  • Stock control
  • Shop front displays and promotions
  • In store marketing
  • Store merchandising
  • Responsible for budgets and shop targets
  • Front and back office administration duties
  • Total cash control

Manager

McDonald's, Bomaderry
01.1988 - 01.2006
  • My employment with McDonald's commenced in October 1988
  • I started as a crew member eventually working my way up through the ranks of crew trainer, crew chief, trainee Manager, second Assistant Manager and first Assistant manager
  • During my 18 years of employment with McDonald's I have completed several management courses
  • My primary objective as a manager for McDonald's was to give each customer every time an experience, which sets new standards in value, service, quality and cleanliness
  • I was responsible for staff training, maintenance, implementing OH&S and EEO in the workplace, fiancé including profit and loss, rosters, quality control, hygiene, sales projects and promotions public relations and customer service
  • Extra curricular studies and qualification
  • Office duties certificate.

Skills

  • Committed to the job-in-hand with the need to complete all tasks in an effective and professional manner
  • A good team member, but equally able to work alone without supervision
  • Good interpersonal skills, quickly forming productive relationships with clients and colleagues
  • Works well under stress
  • Excellent understanding of the importance of client service in the ongoing success of any enterprise
  • Sound communication skills, both written and oral
  • Good administrative skills, paying attention to detail
  • Well organised with the ability to prioritize work and meet deadlines

Certification

RSA Certified

Affiliations

Melissa Daly - Mountain Ridge Winery

Ph: 0473388853

Nikki Higginbotham - The Lane Cafe Ph: 0402024061

Natalie Harrison-Jaspers Berry Ph: 0438892598

Timeline

FOH/ All Rounder

The Lane Cafe
11.2020 - Current

Mountain Ridge Winery
01.2020 - Current

Front of house manager

Terrara House / Jaspers Berry
01.2015 - 11.2020

Customer service

Budget Curtains
04.2014

Office administration

Creative Selections
12.2012 - 01.2014

Reject shop

09.2012 - 12.2012

Store Manager

Cut price Cosmetics, previously Cos-Cut Cosmetics
01.2006 - 01.2012

Manager

McDonald's, Bomaderry
01.1988 - 01.2006

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Leanna Nelson