Leanne Debono
Donnybrook,VIC
Summary
Insightful Detention Service Officer with 3 years of experience working in busy Melbourne Immigration detention Center. Strong knowledge of detention facilities operations and security programs. Excellent track record of operating security equipment, searching detainees for contraband and taking preventive measures against behavioural disorders of detainees.
Overview
7
7
years of professional experience
Work History
DETENTION SERVICE OFFICER
SERCO
01.2021 - 01.2024
- Enhanced security by conducting thorough detainees searches and cell inspections.
- Maintained a safe environment for detainees and staff through regular monitoring of facility activities.
- Improved communication between officers and detainee by establishing rapport and addressing concerns promptly.
- Assisted in the timely transportation of detainees to court appearances, medical appointments, and other off-site locations.
- Enhanced security by conducting thorough inmate searches and cell inspections.
- Maintained a safe environment for inmates and staff through regular monitoring of facility activities.
- Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
- Collaborated with team members to maintain order during emergency situations and facility lockdowns.
GEES TRANSPORT SERVICES PTY LTD & SUNBURY FIREARMS SUPPLIES
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
NAIL TECHNICIAN
CLASSY GAL BEAUTY, MAKEUP AND NAILS
01.2019 - 01.2020
BARISTA/WAITER/WAITER
BRYAS CAFÉ MOE
01.2019 - 01.2020
SALES CONSULTANT
LORRAINE LEA
01.2018 - 01.2019
BOOKKEEPING AND ACCOUNTS
WESTERN SLABS PTY LTD
01.2017 - 01.2018
Education
Skills
- Crisis Management
- Detainee Supervision
- De-Escalation Techniques
- Physical Fitness
- Policy Enforcement
- Safety Inspections, Incident Reporting, Security Protocols
- Multitasking Abilities
- Conflict Resolution
- CPR Certification
- Computer Literacy, Attention to Detail, Record Keeping
Communication Skills
In the workplace I’m able to retain control of the compound that I am on post or escorting detainees to and from appointments or activities and have ensured that the security is never compromised. I have strong communication abilities and knowledge of ways to lead inmates to follow orders and maintain a peaceful institution. I work well absorbing, sharing and understanding information presented. Respecting others and using relevant knowledge, know-how and skills to explain and clarify thoughts and ideas. I listen to others when they communicate, asking questions to better understand. I also very good at communication non-verbal and verbal. I can accept feedback in a professional manner.
Leadership Experience
As an employee my leadership include exceptional communicating skills with my colleges and clients/detainees. At my previous and current jobs excellent problem-solving skills and delegating people and project that come my way. I can give and receive feedback in a positive and constructive manner. I’m very effective in conflictive resolution, upon reaching a fair solution that everybody involved feels heard and respected. I feel I have amazing organisation and motivation skills which I enjoy presenting a vision and inspiring people to achieve it as a team.
References
- TIJANA STOJANOVIC, FACILITY OPERATIONS MANAGER, Melbourne Immigration Transit Accommodation, tijana.stojanovic@serco-ap.com
- RODNEY COPPINGER, OWNER/MANAGER, SUNBURY FIREARMS SUPPLIES, 0418300508
- HARI BHATTARAI, MITA NORTH FACILITY OPERATIONS MANAGER, Hari.bhattarai@serco-ap.com
Timeline
DETENTION SERVICE OFFICER
SERCO
01.2021 - 01.2024
GEES TRANSPORT SERVICES PTY LTD & SUNBURY FIREARMS SUPPLIES
01.2020 - 01.2021
NAIL TECHNICIAN
CLASSY GAL BEAUTY, MAKEUP AND NAILS
01.2019 - 01.2020
BARISTA/WAITER/WAITER
BRYAS CAFÉ MOE
01.2019 - 01.2020
SALES CONSULTANT
LORRAINE LEA
01.2018 - 01.2019
BOOKKEEPING AND ACCOUNTS
WESTERN SLABS PTY LTD
01.2017 - 01.2018
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