Leanne Newbound
Ballina,NSW
Summary
Dedicated retail plumbing expert with strong customer service and problem-solving skills. Known for delivering exceptional client education and issue resolution, contributing to high customer satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Retail Plumbing Expert
Bunnings
Ballina, NSW
09.2022 - Current
- Assisted customers in identifying plumbing needs aligned with budget and desired outcomes for informed decision-making.
- Provided expert assistance by answering questions and guiding customers in the plumbing department.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of satisfaction.
- Educated clients on plumbing care and maintenance techniques to enhance long-term system performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Coordinated with team members to enhance service delivery and client satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Cleaner
ISS
Ballina/Wollongbar
2019 - 2022
- Cleaned and sanitized office spaces, including desks, restrooms, and break rooms.
- Operated cleaning equipment such as vacuums and floor polishers safely.
- Followed safety protocols to ensure a clean and safe working environment.
- Followed safety protocols when using hazardous chemicals for cleaning purposes.
- Oversaw waste disposal and recycling processes to maintain cleanliness and promote sustainability.
- Supported deep cleaning projects during seasonal maintenance to enhance overall facility hygiene.
- Stocked cleaning supplies and maintained inventory for all cleaning tasks.
- Maintained bathroom supplies to ensure user convenience and uphold sanitation standards. to ensure they were sanitary and stocked with supplies.
- Notified supervisor if additional supplies were needed for upcoming shifts.
- Reported maintenance issues to management for prompt resolution.
- Checked building security by locking doors and observing surroundings. and safety by locking doors or avoiding hazards.
Self Employed Cleaner
Newbound Cleaning Service
Ballina
2010 - 2019
- Cleaned residential spaces using industry-standard tools and equipment.
- Engaged with clients to identify specific cleaning needs and preferences.
- Managed time effectively to ensure all scheduled jobs were completed on time.
- Delivered detailed and timely cleaning services in fast-paced environments with multiple interruptions.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Adapted cleaning techniques based on different surfaces and materials used in homes.
- Organized cleaning supplies and maintained inventory to streamline workflow.
- Followed safety protocols to ensure a safe working environment.
- Washed walls and ceilings to maintain cleanliness and hygiene.
- Adhered to daily cleaning schedules and updated them based on demand.
Education
Year 10 -
North Albury High
Albury01-1991
Certification
- Certificate 111 In Cleaning Operations
Accomplishments
- Best Experience Hall of Fame, Bunnings
- Iss Apple Award
Timeline
Retail Plumbing Expert
Bunnings
09.2022 - Current
Cleaner
ISS
2019 - 2022
Self Employed Cleaner
Newbound Cleaning Service
2010 - 2019
Year 10 -
North Albury High