Leanne Rolls

BUILDING MANAGER / PROPERTY MANAGEMENT – SALACIA WATERS, GOLD COAST
Large residential and commercial marina complex | 240+ properties across multiple Community Titles Schemes

Managed the day-to-day operations of a large and complex residential and commercial property precinct, with responsibility across building management, property management, administration, accounts, maintenance, contractors, customer service and staff supervision.

• Managed the onsite rent roll and external properties, overseeing landlord and tenant liaison, tenancy administration, maintenance, and property services.
• Oversaw building and property maintenance across 240+ residences and common areas, coordinating repairs, contractors, trades and preventative maintenance.
• Sourced and engaged suppliers and contractors, overseeing completion of works to ensure quality, safety, value, and timely delivery.
• Managed accounts and financial administration, including invoices, payments, records and general financial coordination.
• Provided professional and responsive service to owners, residents, tenants, contractors and stakeholders, resolving issues and managing competing priorities.
• Coordinated building improvement and maintenance projects from planning through completion, enhancing property standards and resident satisfaction.
• Supervised onsite grounds and cleaning staff, ensuring high standards of presentation, maintenance and service.
• Managed complex administrative requirements across multiple Community Titles Schemes and residential and commercial operations.
• Maintained accurate records and organized day-to-day operations to ensure compliance and operational efficiency.
• Demonstrated strong organisational, problem-solving and communication skills while managing multiple operational, financial and property responsibilities simultaneously.

Key strengths: Building & Facilities Management | Property Management | Rent Roll Administration | Accounts & Financial Administration | Contractor & Supplier Management | Maintenance & Project Coordination | Customer Service | Staff Supervision | Administration | Stakeholder Management

• Processed payroll for employees biweekly
• Bank Reconciliation
• Payroll
• Timesheet Processing
• Executed system implementation for improved efficiency
• System Implementation

• Oversaw daily bar operations and staff scheduling to enhance service delivery.
• Trained and supervised bartenders in drink preparation and customer service standards.
• Coordinated staff schedules to ensure adequate coverage for bar operations.
• Oversaw poker machine operations and conducted bank reconciliations for accuracy.

• Office Manager, Facilitated communication with clients, Quoting, Managed scheduling of jobs, Front line Reception, Contractor Scheduling, Implemented company procedures for health and safety, conducted accounts reconciliation, and managed accounts payable and receivable to maintain financial accuracy and compliance., PA to directors, Oversaw stock inventory management and ordering, Onsite procedures and Staff management
• Managed daily office operations and maintained office supplies inventory.
• Coordinated schedules and meetings for senior management and staff.
• Implemented filing systems to improve document retrieval efficiency.

• Provided client services to address inquiries and concerns, Assisted with tender pricing processes to ensure competitive bids. Compiled plans for project coordination and execution, Managed front line reception duties to greet and assist visitors. Coordinated contractor scheduling to ensure timely project completion
• Managed daily office operations and ensured smooth workflow across departments.
• Coordinated scheduling and meetings for executives and staff members.
• Oversaw inventory management and procurement of office supplies and equipment.

• Coordinated crew training and event logistics to enhance performance at competitions.
• Oversaw fundraising initiatives to support crews' participation in World Hip Hop International competition.
• Managed daily studio operations and ensured a welcoming environment for all dancers.

• Senior Management Board Member, Payroll Officer, Accounts Manager and Body Corporate Building Manager
• Oversaw daily administrative operations for property management team.
• Managed vendor relationships and facilitated contract negotiations.
• Streamlined office procedures to enhance workflow efficiency.

• Customer Service, Appointment Setting, Handled incoming telephone inquiries, Conducted hotel tours for guests.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Managed front of house check-in and check-out, addressing all customer service queries.
• Facilitated various functions at events
• Assisted in managing daily operations of guest services team.
• Coordinated staff schedules to ensure optimal coverage and service.
• Streamlined communication between departments for improved guest experiences.

• Managed building consent applications, coordinated window schedules, and supported interior/exterior design as Assistant Project Coordinator.
• Managed client accounts and maintained strong relationships with customers.
• Coordinated financial transactions and ensured timely processing of invoices.
• Oversaw budget preparation and monitored financial performance regularly.

• Handled cash transactions efficiently at poker machines
• Managed daily bar operations and staff schedules effectively.
• Trained and mentored new bartenders in service standards.
• Oversaw inventory management and ordering of supplies.

• Cash Handling and Customer Service
• Processed customer transactions accurately and efficiently at the bank branch.
• Assisted clients with account inquiries and provided product information.
• Maintained branch security by following established protocols and procedures.