Leanne Trinh
Summary
Professional, knowledgeable and versed in administrative support and customer service. Offering several years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Services Australia
Tuggeranong Administrative District, ACT
03.2024 - Current
- Completed data entry to record call notes while ensuring personal information such as names, locations etc are not recorded to ensure privacy is maintained.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and circumstances.
- Required minimal support with learning new software and setting up hardware.
- When answering customer enquires and issues that they have raised I ensure that the relevant legislation, policy and procedures are followed and if need be explained in a more accessible manner.
- Able to work independently as well as collaboratively with other staff members and customers to ensure that all enquiries and issues raised are resolved.
- When needing to do so seek assistance while utilising relevant resources such as Operational Blueprints and Local Peer Support.
Waitress
Kinh Do Vietnamese Restaurant Macquarie
10.2016 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Multi-tasked to complete various time sensitive tasks
- Worked with a team to efficiently complete orders
- Answered constant flow of customer calls with minimal wait times.
- Complied with all restaurant rules, policies, and regulations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer service and was involved in training new team members
- Offered strong customer service skills, both face to face as well as over the phone
Waitress
Suthern Cafe and Restaurant Belconnen
03.2015 - 08.2016
- Learned to quickly adapt to multiple time sensitive tasks
- Worked safely and proficiently in a fast paced environment
Waitress
Green Bamboo Vietnamese Restuarant Mawson
06.2012 - 11.2014
- Focused on building a profiency in customer service skills and provided consistent customer satisfaction
- Maintained a clean and safe work environment
- Developed relationships with new staff members while assisting existing staff members.
Education
Advanced Diploma - Graphic Design
Canberra Institution of Technology
12.2018
Senior Secondary Certificate -
Hawker College
12.2016
Skills
- Customer Service
- Communication
- Appointment Scheduling
- Call Management
Timeline
Customer Service Officer
Services Australia
03.2024 - Current
Waitress
Kinh Do Vietnamese Restaurant Macquarie
10.2016 - Current
Waitress
Suthern Cafe and Restaurant Belconnen
03.2015 - 08.2016
Waitress
Green Bamboo Vietnamese Restuarant Mawson
06.2012 - 11.2014
Advanced Diploma - Graphic Design
Canberra Institution of Technology
Senior Secondary Certificate -
Hawker College