Leda Shaw
Moonee Ponds,VIC
Summary
Caring Disability Support Worker skilled at working with individuals living with acquired brain injuries, mental health conditions and dementia. Versed in daily living support, offers excellent interpersonal and communication skills developed through field experience. Keen to leverage my skill set with a new challenge in the disability sector.
Overview
17
17
years of professional experience
Work History
Disability Support Worker
Direct Client
05.2022 - Current
Disability Support Worker
Hearth Support Services
04.2021 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Kept accurate records for client files and handled related paperwork.
Travel Coordinator/Sales Associate
Multitone Australasia Pty Ltd
01.2012 - 11.2019
- Managed domestic/ international travel arrangements for technicians and senior executives, ensuring seamless itineraries and minimal disruption to schedules. (60 employees)
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
·
Real Estate Agent
Ray White Real Estate
09.2009 - 12.2011
- Negotiated favourable deals for clients by establishing strong relationships with property owners and developers.
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
Contact Centre Representative
MLC Wealth Management -National Australia Bank
01.2007 - 09.2009
- Managed high inbound call volume, while remaining focused on delivering excellent customer experiences.
- Answer's inquiry calls related to superannuation, investment and insurance products for MLC.
- Accurately processing market trades and asset allocation for portfolios as per client requests
- Offered sensitive and empathetic customer service during the GFC market turbulence period.
Education
Certificate IV Disability And Aged Care
Warner Institute
Brighton, VIC02.2021
Agents Representative Certificate
The Real Estate Institute of Victoria
Camberwell, VIC2009
Financial Services
Kaplan Australia
Melbourne, Australia2008
Skills
- Adaptability
- Client Needs Assessments
- Computer literacy-MS Office
- Interpersonal skills
- Strong organization
- Business Administration
- Client advocacy
- NDIS knowledge
References
References available upon request.
Additional Information
AVAILABLE ON REQUEST
- WWCC
- First Aid certificate
- NDIS Worker Screening Check
- Police check
- Drivers licence
Timeline
Disability Support Worker
Direct Client
05.2022 - Current
Disability Support Worker
Hearth Support Services
04.2021 - Current
Travel Coordinator/Sales Associate
Multitone Australasia Pty Ltd
01.2012 - 11.2019
Real Estate Agent
Ray White Real Estate
09.2009 - 12.2011
Contact Centre Representative
MLC Wealth Management -National Australia Bank
01.2007 - 09.2009
Certificate IV Disability And Aged Care
Warner Institute
Agents Representative Certificate
The Real Estate Institute of Victoria
Financial Services
Kaplan Australia
Similar Profiles
Bea Loise T. Rojas - FongwanBea Loise T. Rojas - Fongwan
Assistant Property Manager at Direct ClientAssistant Property Manager at Direct Client
ROLANDO SILVANOROLANDO SILVANO
ESL Teacher at DIRECT CLIENTESL Teacher at DIRECT CLIENT
Kit Grant SalvaleonKit Grant Salvaleon
Asset Manager at 4Brothers (US Direct Client)Asset Manager at 4Brothers (US Direct Client)