Lee Zappara

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Key areas:

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Providing support and development to state teams across WA/SA & NT
• Developing and executing national training and development material
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
• Achieved regional sales targets by developing strategic plans and executing effective account management practices.
• Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.

Key areas:

• Increased employee retention rates through effective career development planning and support.
• Improved overall team efficiency with customized training materials tailored to specific job roles.
• Developed innovative e-learning courses for remote employees, increasing accessibility and knowledge retention.
• Supported company growth by identifying skill gaps and developing targeted training initiatives.

• Developed long-lasting client relationships by providing exceptional customer service and support.
• Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.