Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic

Leeann Smith

Sydney,Nsw

Summary

Former Police Officer - professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Disability Support Worker at Home Sweet Home Care, skilled in crisis management and relationship building. Enhanced client independence through personalized support plans and provided emotional support during challenging times. Advocated for clients' rights, ensuring access to necessary services while maintaining confidentiality and fostering community integration.


Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.


Overview

37
37
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Home Sweet Home Care
02.2022 - 07.2024
  • Provided assistance in daily living activities
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.

Police Officer

NSW Police Force
02.1987 - 07.2019
  • Responded to emergency calls to provide assistance
  • Conflict De-escalation & Crisis Intervention
  • Responded to a high volume of domestic and family violence related incidents
  • Domestic & Family Violence Case Management
  • Statement Taking and Brief Preparation
  • Multi agency collaborations.
  • Cultural Sensitivity and Awareness
  • Conduct risk assessments and instigated Apprehended Violence Orders
  • Provided immediate support to victims and referred them to support services
  • Utilized clear communication and interpersonal skills to build relationships
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field.

Skills

  • Integrity and honesty
  • Patience and empathy
  • Active Listening
  • Problem solving
  • Customer Service
  • Client confidentiality
  • Relationship building
  • Community integration
  • Cultural awareness
  • Conflict resolution and Risk mitigation
  • Staff management
  • Community relations

Certification

Responsible Service of Alcohol

Interests

  • Enjoy participating in running world marathons
  • Passionate about balancing physical health with mental and emotional wellness
  • Swimming
  • Team Sports
  • I enjoy cooking for friends and family gatherings
  • Travel experiences

Timeline

Disability Support Worker

Home Sweet Home Care
02.2022 - 07.2024

Police Officer

NSW Police Force
02.1987 - 07.2019

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Leeann Smith