Ronda Dolphin
Brandon,QLD
Summary
A caring and compassionate Personal Carer with demonstrated ability to practice in accordance with the code of ethics, professional standards and legislation effecting nursing practice by maintaining current knowledge and competence within my scope of practice. I have a passion for delivering quality clients – centred services, to empower decision making, choice, participate and inclusion. I am a passionate team player who can establish appropriate and effective relationships with clients, maintain professional boundaries, build and manage friendly relationships within a team environment. I have a commitment to supporting and engaging with low and high support clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed Services
Bundaberg, QLD
02.2022 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Developed and implemented tailored care plans based on individual needs and preferences for optimal outcomes.
- Coordinated transportation and community access for clients, ensuring participation in social and recreational activities.
- Trained and mentored junior staff on best practices in disability support, fostering a collaborative team environment.
PERSONAL CARER
Blue Care
Bundaberg, QLD
04.2020 - 01.2022
- To effectively provide holistic nursing care using current assessment tools to access, plan and implement and evaluate nursing intervention based on the residents needs
- Assisted with continence management, plan management, dementia care, diabetes support and palliative care services
- Empowered residents to meet their goals
- Supported residents with self-care including grooming, bathing and dressing
- Met the daily care needs of residents within a supported living environment
- Maintained and assisted residents with nutritional requirements
- To promote and display values to residents, families and staff
- Ensures all associated paperwork was documented including all nursing procedures
- Behaved professionally in all dealing with residents, families and staff
- Provided support to residents, presenting with challenging and complex behaviours
- Required to support, build and strengthen traditional connectedness, to listen, learn and delivery quality service and positive outcomes using Person-Centred Planning
- Ensured full compliance with and utilise procedures, policies, regulations and standards including contemporary human resource management requirements and practices such as workplace health and safety, equal employment opportunities and anti-discrimination practices
ADMINISTRATION OFFICER
Rimex Metals
01.2017 - 10.2018
- The processing of both accounts payable and accounts receivable
- Ensuring that materials and stock ordered match the packing list
- Processing of international shipments from both China and Taiwan
- The receipt of materials into the store
- Invoicing of customers for materials ordered
- Liaising with freight companies and the arranging of orders to be delivered
- Making overseas payments
- Assist with the end of year stock take
- The delegation of daily tasks to factory staff
- Assignment of correct general ledger codes
- Processing of purchase orders
- Arranging for payments to vendors and receipting of payments from customers
- The answering of telephones and the directing of phone calls to appropriate staff
- General office work including filing, faxing and the creation of correspondence using MS Word
- Liaise with management, staff and visitors on a daily basis
MEDICAL RECEPTIONIST
Central Coast Skin Cancer Clinic
04.2010 - 01.2017
- The answering of telephones and the making of patient consultation appointments
- Processing of cash and EFTPOS payments on completion of consultations
- The setting up of Doctors rooms
- Deciphering of pathology results
- Attend to Medicare bulk billing payments
- Liaise with Nursing Staff on a daily basis
- End of day financial reconciliations
- The use of Genie software
- The booking of theatre appointments
- Assisting patients with information regarding their pathology results
- Batching
- Ensure patients were aware of waiting time for consultations and or theatres
ADMINISTRATION OFFICER
Rimex Metals
02.2012 - 12.2016
- The processing of both accounts payable and accounts receivable
- Ensuring that materials and stock ordered match the packing list
- Processing of international shipments from both China and Taiwan
- The receipt of materials into the store
- Invoicing of customers for materials ordered
- Liaising with freight companies and the arranging of orders to be delivered
- Making overseas payments
- Assist with the end of year stock take
- The delegation of daily tasks to factory staff
- Assignment of correct general ledger codes
- Processing of purchase orders
- Arranging for payments to vendors and receipting of payments from customers
- Completion of all associated data entry
- The answering of telephones and the directing of phone calls to appropriate staff
- General office work including filing, faxing and the creation of correspondence using MS Word
- Liaise with management, staff and visitors on a daily basis
Skills
- Excellent verbal and written communication skills including the demonstrated ability to communicate with service users, staff and a range of service providers
- Demonstrated collaboration building skills, listening skills, empathy, honesty, integrity and respect for all patients and staff
- Commitment to excellence in nursing care demonstrated through continued involvement in education and development sessions
- Demonstrated ability to maintain a high standard of professional conduct at all times with Allied Health professionals, colleagues, residents and the general public
- Demonstrate adherence to quality, infection control and safety standards and engage in problem solving to achieve person-centred care by identifying resident care and safety issues and participating in achieving resolutions
- Demonstrated ability to actively participate in a working environment whilst supporting equity, anti-discrimination, ethics and workplace health and safety practices
Certification
- 2020 | Certificate III in Individual Support and Aging | CHC33015
- NDIS Worker Orientation Module
- Manual Handling Procedures
- Certificate of Completion | Palliative Care (Completed 6 Modules)
- Infection Control Training – Covid-19
- Department of Health | Covid-19 Modules
- HLTAID001 | Provide Cardiopulmonary Resuscitation
- HLTAID003 | Perform First Aid
- Current National Police Check
Timeline
Disability Support Worker
Self Employed Services
02.2022 - Current
PERSONAL CARER
Blue Care
04.2020 - 01.2022
ADMINISTRATION OFFICER
Rimex Metals
01.2017 - 10.2018
ADMINISTRATION OFFICER
Rimex Metals
02.2012 - 12.2016
MEDICAL RECEPTIONIST
Central Coast Skin Cancer Clinic
04.2010 - 01.2017