Leearnee Jones
Ballarat,Australia
Summary
I am an experienced Practitioner with expertise in working with young people, families, and carers. I have excellent communication skills and feel my strengths are shown with the positive relationships and engagement I have developed with Cafs people and our clients. I have excellent administration skills, which I have consolidated through my professional career in roles which rely on recording detailed information and documentation for a range of stakeholders. I am currently completing my Diploma in Community Services.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Officer
Inland Motor Body Works
09.2024 - Current
- Scheduled appointments and coordinated workshop workflows to ensure timely and efficient vehicle repairs
- Provided exceptional customer service by handling inquiries, updating clients on repair progress, and resolving complaints promptly
- Processed insurance claims and communicated with insurance companies to secure approvals and manage payments
- Maintained accurate records of jobs, invoices, and payments using business management software
Case Manager and Key Worker
CAFS
05.2022 - 08.2024
- Developed and implemented case plans to address the safety, well-being, and developmental needs of children and young people.
- Conducted risk assessments and provided intervention strategies for clients facing complex family and social issues.
- Collaborated with families, caregivers, and multidisciplinary professionals to achieve positive client outcomes.
- Advocated for the rights and needs of children and families within the child protection system.
- Managed a diverse caseload, maintaining accurate documentation in compliance with legal and organizational requirements.
Residential Care House Supervisor
CAFS
09.2020 - 05.2022
- Provided care and support to children and young people in out-of-home care, ensuring their safety, well-being, and emotional development.
- Implemented trauma-informed care practices to address the individual needs of children affected by complex trauma and abuse.
- Fostered a safe, stable, and nurturing environment, promoting positive relationships and resilience.
- Managed challenging behaviours using approved behaviour management techniques, ensuring positive outcomes.
- Collaborated with multidisciplinary teams to support care plans, maintain accurate documentation, and respond to crises and emergencies.
Assistant Residential Care House Supervisor
CAFS
06.2019 - 09.2020
- Provided leadership and supervision to residential care staff, ensuring a safe and supportive environment for children and young people.
- Oversaw care planning and collaborated with professionals to meet individual needs, managing risk and safety.
- Built strong relationships with stakeholders, including families and health professionals, to advocate for children’s needs.
- Handled administrative tasks, including maintaining records, managing budgets, and ensuring compliance with regulations.
- Implemented trauma-informed care practices, contributed to program development, and supported quality improvement and policy reviews.
Support Worker, Residential Care
CAFS
11.2018 - 06.2019
- Supported leadership and supervision of residential care teams to maintain a safe and supportive environment.
- Assisted with the implementation of individualized care plans in collaboration with multidisciplinary professionals.
- Monitored risks, maintained safety protocols, and ensured compliance with policies and standards.
- Fostered positive relationships with stakeholders, including families, child protection services, and health professionals.
- Assisted with administrative duties, applied trauma-informed care practices, and contributed to program improvement and policy reviews.
Real Estate Agent
Buxton Real Estate
01.2017 - 01.2018
- Assisted clients with buying, selling, and leasing properties, providing expert advice on market trends and pricing.
- Built and maintained strong client relationships, fostering repeat business.
- Negotiated contracts and facilitated transactions, ensuring legal and regulatory compliance.
- Conducted property appraisals, developed marketing materials, and stayed informed about local real estate trends to achieve sales targets.
Real Estate Agent
PRD Nationwide Ballarat
01.2016 - 01.2017
- Provided expert advice on property investments, guiding buying, selling, and leasing decisions.
- Conducted market research and competitive analysis to recommend optimal pricing strategies.
- Managed property listings, scheduled showings, and followed up with buyers to close deals.
- Facilitated the sales process and developed a network of industry contacts to assist clients with additional services.
Real Estate Agent
Doepel Lilley & Taylor
01.2012 - 01.2016
- Built strong relationships with landlords, tenants, and clients for ongoing business.
- Delivered excellent customer service, ensuring a seamless leasing and sales process.
- Conducted appraisals and negotiated terms to achieve favorable outcomes.
- Prepared and reviewed legal documents, ensuring compliance with industry standards.
Car Salesperson
Ballarat Prestige Automotive
01.2009 - 01.2012
- Delivered exceptional customer service to clients, building strong relationships and ensuring satisfaction
- Managed finance and insurance sales, providing tailored financial products to meet client needs
- Consistently met and exceeded sales targets, budgets, and KPIs
- Maintained accurate financial records and managed daily cash flow for smooth operations
Car Salesperson
Peter Stevens Motors
01.1997 - 01.2009
- Delivered exceptional customer service, providing expert advice and enhancing the car-buying experience for clients
- Successfully met and exceeded sales targets, contributing to dealership growth and profitability
- Promoted and sold aftermarket products and accessories, increasing overall sales revenue
- Maintained accurate sales records and tracked customer interactions to ensure proper documentation and follow-up
Sales Assistant
Estee Lauder/Myer
01.1995 - 01.1997
- Delivered personalized and high-quality customer service, offering expert advice and tailored product recommendations to meet client needs
- Drove cosmetic sales by promoting and recommending products, consistently meeting sales targets
- Managed visual merchandising and product displays, ensuring an engaging and organized shopping experience for customers
Education
Diploma - Community Services
01.2025
TBRI Practitioner Training - undefined
01.2022
Certificate IV - Child Youth and Family Intervention
01.2018
Certificate IV - Financial Services
01.2009
High School Certificate - undefined
01.1990
Skills
- LGBTIQ Inclusive Practice – CAFS
- Defusing and debriefing Incidents - Centre of Excellence
- Supervision Training – Centre of Excellence
- Effective Conflict Management
- Cultural Diversity Training – CAFS
- Privacy Training – CAFS
- Maram Training – CAFS
- Manual Handling – CAFS
Certification
- Full Victorian Drivers Licence
- Current Victorian Working with Children Card Holder
- First Aid Certificate
- National Police Check
Hobbies and Interests
Photography, Bush Walking, Road Trips, Reading, Camping
Timeline
Administrative Officer
Inland Motor Body Works
09.2024 - Current
Case Manager and Key Worker
CAFS
05.2022 - 08.2024
Residential Care House Supervisor
CAFS
09.2020 - 05.2022
Assistant Residential Care House Supervisor
CAFS
06.2019 - 09.2020
Support Worker, Residential Care
CAFS
11.2018 - 06.2019
Real Estate Agent
Buxton Real Estate
01.2017 - 01.2018
Real Estate Agent
PRD Nationwide Ballarat
01.2016 - 01.2017
Real Estate Agent
Doepel Lilley & Taylor
01.2012 - 01.2016
Car Salesperson
Ballarat Prestige Automotive
01.2009 - 01.2012
Car Salesperson
Peter Stevens Motors
01.1997 - 01.2009
Sales Assistant
Estee Lauder/Myer
01.1995 - 01.1997
TBRI Practitioner Training - undefined
Certificate IV - Child Youth and Family Intervention
Certificate IV - Financial Services
High School Certificate - undefined
- Full Victorian Drivers Licence
- Current Victorian Working with Children Card Holder
- First Aid Certificate
- National Police Check
Diploma - Community Services
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