Leema Shah
Rostrevor,Australia
Summary
Compassionate Early Childhood Educator Assistant with background in helping shape young minds. Skills include clear communication, patience, creativity, strong understanding of work place requirements and most importantly a customer satisfaction centric approach to achieve optimum service level through listening and empathy. Highly motivated to find recommend adequate solutions through communication, building knowledge and researching.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Stepping Stone
Collinswood, SA
05.2024 - Current
- Planned relevant activities for children based on their interests and learning developmental milestones.
- I observed educators teaching various activities and interacting with children to gain insight and understanding of an educator's duties and responsibilities.
- Encouraged creativity through art, music, role play, and outdoor activities.
- Helped maintain a clean and healthy classroom environment.
- Encouraged positive behavior through modeling appropriate behaviors.
- Facilitated social interactions among children during playtime or group activities.
- Attended staff meetings to discuss strategies for improving educational programs, and providing feedback for ongoing activities.
Sales Assistant
Unison (Myer)
Adelaide
10.2023 - 12.2023
- Assisting customers in their buying process
- Stock replenishment throughout the store based upon inventory reports
- Handle POS for sale, returns and exchange transactions
- Daily reporting to store manager on day’s progress, store handover and sales
- Advice customers of brand’s ongoing promotions to create awareness
- Timely merchandising the entire store to ensure presentability and brand value
Hair Apprentice
CONK Hair
Adelaide
02.2022 - 09.2023
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided customers and potential customers with updated information about products, services offered, pricing and scheduling appointments
- Positively engaged with customers, staff member and external vendors to build strong and lasting relations
- Effectively recommended services and sold products to customers by understanding their requirements and expectations
- Customer Retainership by resolving the customer complains
- Processed payments, invoicing, assisted in accounting and co-ordinated with team members with their customer scheduling
- Provided superiors with work logs, demonstrating accountability, communication and time management
Junior Hairstylist
Skin O Hair
Pune, India
01.2018 - 01.2020
- Maximised Senior Stylist’s productivity by performing immediate hair preparation services, including work station preparation shampooing, gowning and blow-drying
- Consistently exceeded customer expectations by delivering styles tailored to specific needs and preferences according to hair type and lifestyle
- Treated and executed a range of hair services, including cut, colour, hair spas, and hair treatment
- Attended twice education workshops to maintain up to date knowledge on latest technical developments, hairstyle trends and chemical treatments
- Supported the walk-in customers in assessing their needs, proving helpful advice and assistance
- Maintained work station and salon cleanliness
Assistant Creative Designer
CASA NIR
Pune, India
01.2010 - 01.2016
- Company Overview: Casa Nir is a premium soft furnishing design studio based in Pune that customises the soft furnishing designs as per the clients requirements and preference
- Interacting with customers to collect information, develop design sheets, and brain storming ideas to finalise designs and provide quotes
- Negotiated with vendor on availability, product specifications, distribution, delivery deadlines and price for the fabrics
- Prepare cost sheets, quotations and invoicing
- Created innovative designs of soft furnishings for clients
- Designed an in-house range of accessories and cushion covers
- Created fresh, detailed mood-boards according to specific concepts and themes
- Developed seasonal merchandise assortment, improving category depth and breadth of the company
- Researched and identified global micro and macro trends in fabrics and colours
- Casa Nir is a premium soft furnishing design studio based in Pune that customises the soft furnishing designs as per the clients requirements and preference
Customer Response Executive
Tui Group at WNS
01.2005 - 01.2007
- Company Overview: Tui Group is the largest leisure, travel and tourism company in the world
- The company is German multinational which owns travel agencies, hotels, airlines, cruise ships and retail shops
- Responded daily to 30 customer feedbacks and complaints through emails
- Achieved 63% conversion rate for dissatisfied customers through thorough follow up with the appropriate departments to resolve complaints and built brand image within 6 months
- Demonstrated efficiency in improving the quality of questions for customer over the standard scripts for clients to save customer’s and call time dropping
- Tui Group is the largest leisure, travel and tourism company in the world
- The company is German multinational which owns travel agencies, hotels, airlines, cruise ships and retail shops
Education
Certificate 3 - Early Childhood Education and Care
Times Education
12-2024
Certificate - Hair Dressing
Hair 2 Order (Toni & Guy)
01.2018
PG - Fashion Designing
School of fashion technology
Pune, India01.2009
Diploma - Applied Arts (Commercial Arts)
Kalaniketan Mahavidyalay
Kolhapur, India01.2005
Skills
- Emotional support
- Age-appropriate activities
- Artistic expression
- Health and hygiene
- Attention to detail
- Customer Relations
- Reliability
- Resource management
- MS Office
- Team player
References
- Cindy Nguyen, Centre Director, Stepping Stone, Collinswood, 08164 6925
- Dianne Rump, Assistant Director, Stepping Stone, Collinswood, 08164 6925
- Christos Kakoufas, Owner, CONK Hair, 0405012724
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Marathi
Native/ Bilingual
Certification
- Certificate 3 in Early Childhood Education and Care
- Working with Children Check (WWCC)
- Child safe environment, Certificate in RRHAN-EC.
- Current First Aid Certificate, CPR, Asthma and Accredited Anaphylaxis Certificate
References
References available upon request.
Timeline
Early Childhood Educator Assistant
Stepping Stone
05.2024 - Current
Sales Assistant
Unison (Myer)
10.2023 - 12.2023
Hair Apprentice
CONK Hair
02.2022 - 09.2023
Junior Hairstylist
Skin O Hair
01.2018 - 01.2020
Assistant Creative Designer
CASA NIR
01.2010 - 01.2016
Customer Response Executive
Tui Group at WNS
01.2005 - 01.2007
- Certificate 3 in Early Childhood Education and Care
- Working with Children Check (WWCC)
- Child safe environment, Certificate in RRHAN-EC.
- Current First Aid Certificate, CPR, Asthma and Accredited Anaphylaxis Certificate
Certificate 3 - Early Childhood Education and Care
Times Education
Certificate - Hair Dressing
Hair 2 Order (Toni & Guy)
PG - Fashion Designing
School of fashion technology
Diploma - Applied Arts (Commercial Arts)
Kalaniketan Mahavidyalay
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