Leesa-Marie Davies
Kingaroy,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Bartender/barista/gaming Attendant
Kingaroy RSL
Kingaroy , Qld
12.2013 - 08.2020
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Set up bar for operation, obtained cash bank and stocked service bar.
Education
Murgon State High School
Murgon Skills
- Customer service
- Refunds and exchanges
- Liquor law compliance
- Currency sorting
- High-Volume Dining
- Food Preparation and Safety
- Hospitality service expertise
- Currency counting
- Maintaining store appearance
- Cleanliness
- Menu Memorization
- Point of Sale Knowledge
- Item promotion
- Accurate money handling
Timeline
Bartender/barista/gaming Attendant
Kingaroy RSL
12.2013 - 08.2020
Murgon State High School
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