Leeton Reed
Cape Woolamai,VIC
Summary
Dynamic professional with extensive experience supervising staff and resolving customer issues in fast-paced retail environments. Adept at fostering positive work environments and enhancing workflows, driving team morale, and delivering exceptional service outcomes.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Duty Manager
Coles
Cowes, Victoria
03.2022 - 08.2026
- Supervised daily operations and staff activities in a fast-paced retail environment.
- Managed customer service inquiries and resolved issues efficiently and professionally.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Resolved customer issues promptly escalated by other staff members.
- Collaborated with department managers to streamline workflow and enhance store processes.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Responded promptly to any emergency situations that arose during shifts.
- Fostered a positive work environment, leading to high employee satisfaction and exceptional customer service.
- Addressed employee issues promptly during the absence of the general manager, ensuring team morale and operational continuity.
- Monitored performance of staff members, offering advice where appropriate.
Gardener
Freelance
Cowes, Vic
02.2014 - 03.2022
- Pruned trees and shrubs to promote healthy growth and aesthetic appeal.
- Utilized gardening tools and equipment to enhance performance in projects.
- Completed garden maintenance tasks with focus on safety and efficiency.
- Maintained gardens and grounds of private properties, providing proper care for trees, shrubs, flowers, and turf.
- Used power equipment such as mowers, trimmers and blowers to maintain lawns in good condition.
- Fertilized, cultivated, and weeded soil to deliver a steady supply of nutrients to plants.
- Executed weed control treatments to manage unwanted plant growth.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
Disability support and training officer
Melbourne employment services
Footscray, Victoria
01.2002 - 01.2005
- Developed training programs tailored for diverse job seekers at Melbourne employment services.
- Assisted in evaluating training effectiveness through participant feedback and assessments.
- Mentored junior trainers, sharing best practices and enhancing team performance.
- Provided instructional guidance to trainers and trainees during sessions.
Education
Some College (No Degree) - Alcohol And Other Drug Work
Holmesglen Institute of TAFE
Melbourne, VICSkills
- Staff supervision
- Team leadership
- Performance monitoring
- Employee training
- New employee training
- Workflow optimization
- Customer service
- Customer communication
- Conflict resolution
- Problem solving
- Effective communication
- Operational safety
- Employee development
- Analytical thinking
- Time management
- Strong leadership
- multi departmental experience
Certification
- RSA
- First aid
Timeline
Duty Manager
Coles
03.2022 - 08.2026
Gardener
Freelance
02.2014 - 03.2022
Disability support and training officer
Melbourne employment services
01.2002 - 01.2005
Some College (No Degree) - Alcohol And Other Drug Work
Holmesglen Institute of TAFE