LEICA ALLIEZA MAE BANGGAO
Sunnybank Hills,QLD
Summary
To leverage my attention to detail and excellent cleaning skills to ensure a comfortable and pleasant stay for guests as a dedicated Room Attendant. Committed to maintaining high cleanliness standards and providing exceptional service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Room Attendant
Sofitel Manila
10.2021 - 02.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
Front Desk Clerk
Playa Tropical Resort and Hotel
06.2019 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
Housekeeper
JLP Resort and Restaurant
01.2017 - 02.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Guest Services Agent,
AZURE
12.2016 - 09.2018
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Education
Bachelor of Science - Tourism Management
Mariano Marcos State University
City Of Batac Ilocos Norte07.2022
Skills
- The ability to work well independently as well also as a team
- Effective in verbal communication
- Can easily adapt to new environment
- Attention to detail
- Strong work ethic and professionalism
- CERTIFICATES
- RSA
Certification
RSA
Timeline
Room Attendant
Sofitel Manila
10.2021 - 02.2023
Front Desk Clerk
Playa Tropical Resort and Hotel
06.2019 - 03.2021
Housekeeper
JLP Resort and Restaurant
01.2017 - 02.2019
Guest Services Agent,
AZURE
12.2016 - 09.2018
Bachelor of Science - Tourism Management
Mariano Marcos State University
RSA
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