Leighann Sweetman

• Special interest in dementia
• Working in dementia ward
• All aspects of cares and support
• Experienced in use of lifters and slings
• Support after loss
• Certificate of Acheievemnt in several areas of aged care.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Adhered to professional house cleaning checklist.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Verified cleanliness and organization of storage areas and carts.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

• Delivered front-end support to staff during rush periods.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Set schedules for 12 staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Integrated service and team management strategies to boost business profits.

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• Obtained, verified and calculated income and resources to determine financial eligibility for programs.
• Conducted reviews to determine eligibility and functional needs.
• Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
• Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
• Organized clinical documentation, treatment plans, and referrals.
• Preserved and prepared reports and treatment records.
• Completed psychosocial evaluations and needs assessments.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Coordinated program referrals for community-based resources.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked flexible hours; night, weekend, and holiday shifts.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.