LEILAH BENITEZ FERRARO
Campsie,Australia
Summary
Customer-focused professional with a results-oriented mindset and proactive approach to completing tasks. Committed to delivering exceptional service and building positive relationships with colleagues and clients. Known for creating a welcoming and valued experience to all individuals.
Overview
6
6
years of professional experience
Work History
Assistant Director / 2IC / Room Leader
JENNY'S KINDERGARTEN & EARLY LEARNING CENTRE
Stanmore, NSW
04.2024 - Current
- Ensured compliance with safety regulations among all personnel.
- Evaluated existing systems and processes in order to recommend improvements.
- Met with stakeholders to address issues and implement solutions.
- Coordinated daily operations and managed workflow to enhance productivity.
- Organised excursions and enriching educational programs for children.
- Developed positive relationships with families from diverse backgrounds by communicating effectively about their children's progress.
Guest Experience Host
MERLIN ENTERTAINMENTS – THE SYDNEY TOWER EYE
Sydney, NSW
09.2023 - 04.2024
- Greeted and welcomed guests upon arrival, providing them with information about the facility.
- Provided exceptional customer service to ensure a positive guest experience.
- Assisted guests in navigating their way around the facility by offering directions or answering questions.
- Ensured all areas of the facility were clean and tidy at all times.
- Managed guest check-in and check-out processes efficiently and courteously.
- Resolved any guest complaints or issues promptly and professionally.
- Assisted with special events as needed including setting up tables, chairs, decorations.
- Offered suggestions for local attractions and activities to enhance guests' stay.
Early Childhood Educator / Room Leader
JENNY'S KINDERGARTEN & EARLY LEARNING CENTRE
Leichhardt, NSW
01.2019 - 03.2023
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
Education
DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE -
ELITE TRAINING ACADEMY
01.2022
CERTIFICATE III IN EARLY CHILDHOOD EDUCATION AND CARE -
ELITE TRAINING ACADEMY
01.2020
CERTIFICATE IV IN COMMUNITY SERVICES -
TAFE NSW, ULTIMO CAMPUS
01.2018
HIGHER SCHOOL CERTIFICATE -
SYDNEY SECONDARY COLLEGE, BLACKWATTLE BAY CAMPUS
01.2017
Skills
- Friendly and approachable
- Good Interpersonal skills
- Effective written and verbal communicator
- Fast but careful learner
- Empathetic
- Patient
- Creative
- Passionate
- Social Media
- Exceptional organisational skills
- Documentation and reporting
- Basic Adobe Creative Cloud skills
- Basic Microsoft 365 skills
- Staff Development
- Team building
References
- Kim Turski - Kim.Turski@merlinentertainments.com.au, +61 432 158 622
- Rebecca Day - leichhardt@jennyskindy.com.au, 02 9569 3997
- Manoela Vasconcelos - stanmore@jennyskindy.com.au, 02 9516 3192
Timeline
Assistant Director / 2IC / Room Leader
JENNY'S KINDERGARTEN & EARLY LEARNING CENTRE
04.2024 - Current
Guest Experience Host
MERLIN ENTERTAINMENTS – THE SYDNEY TOWER EYE
09.2023 - 04.2024
Early Childhood Educator / Room Leader
JENNY'S KINDERGARTEN & EARLY LEARNING CENTRE
01.2019 - 03.2023
DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE -
ELITE TRAINING ACADEMY
CERTIFICATE III IN EARLY CHILDHOOD EDUCATION AND CARE -
ELITE TRAINING ACADEMY
CERTIFICATE IV IN COMMUNITY SERVICES -
TAFE NSW, ULTIMO CAMPUS
HIGHER SCHOOL CERTIFICATE -
SYDNEY SECONDARY COLLEGE, BLACKWATTLE BAY CAMPUS
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