Leilani Handforth
Wadalba,NSW
Summary
Dynamic team player with experience in training and mentoring. Proficient in time management and customer service excellence, contributing to improved team performance and client satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Coles Team Member
Coles Supermarkets
Tuggerah, NSW
12.2021 - Current
- Assisted customers with product selection and navigation throughout store.
- Processed customer transactions accurately using point-of-sale systems.
- Prepared deli meats and cheeses to meet customer specifications.
- Maintained cleanliness and organization of deli counter and work areas.
- Operated slicing machines to ensure quality and consistency of products.
- Handled inventory management by restocking products efficiently.
- Trained new employees on food handling, safety protocols, and customer service.
- Resolved customer complaints promptly to enhance shopping experience.
Childcare Educator
Hunter Kids
Umina Beach, NSW
12.2020 - 04.2021
- Developed engaging lesson plans tailored to diverse age groups in childcare center.
- Supervised daily activities, ensuring safety and well-being of all children.
- Collaborated with parents to discuss child development and progress on a regular basis.
- Implemented creative play strategies that promoted social and emotional growth.
- Assisted in establishing and executing daily routines, including snack time and outdoor play.
- Maintained a safe environment for children by adhering to safety regulations.
- Organized age-appropriate activities to stimulate children's physical, emotional, social, and intellectual development.
- Managed conflicts among children while promoting mutual respect and understanding.
Customer Service Representative
KFC
Wyong, NSW
09.2016 - 12.2020
- Resolved customer complaints by identifying issues and delivering effective solutions promptly.
- Assisted customers with inquiries, product information, and technical support across communication channels.
- Developed strong relationships with customers through personalized assistance and support.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Maintained professionalism in stressful situations, effectively diffusing tense encounters.
- Guided customers through product selection, ordering, billing, returns, and exchanges.
Education
Bachelor of Psychological Science - Psychology
University of Newcastle
Newcastle, NSW11-2024
High School Diploma -
Wadalba Community School
Wadalba, NSW11-2019
Skills
- Emotional intelligence
- Team collaboration
- Time management
- Client advocacy
- Customer service
- Employer engagement
- Time management abilities
- Work assignments
Accomplishments
- I obtained the Community Scholarship Award in 2019 at graduation for my contributions to school fundraisers, leadership teams, and activities
- I was awarded the Rotary Citizenship Award in 2014
References
References available upon request.
Timeline
Coles Team Member
Coles Supermarkets
12.2021 - Current
Childcare Educator
Hunter Kids
12.2020 - 04.2021
Customer Service Representative
KFC
09.2016 - 12.2020
Bachelor of Psychological Science - Psychology
University of Newcastle
High School Diploma -
Wadalba Community School