Tess Whelan
Melbourne
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in customer interaction and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Coles Team Member
Coles
Aintree, VIC
11.2021 - Current
- Supervising position in service at Coles.
- Working in various locations, helping where needed.
Cattery Attendant
Cat Napping Suburban Retreat
05.2024 - 02.2025
- Hired as a Cattery attendant in May of 2024 and continued position there until February 2025
Store Team Member
Toymate
06.2021 - 12.2021
- Employment at Toymate was first employment position, setting up the store before opening.
- Successful in obtaining employment at a Coles Supermarket close to home, so therefore resigned from Toymate and commenced working at Coles.
Education
Certificate III - Pathology Collection
Kangan Institute
Melbourne, VIC07-2026
Foundations of Psychology - Psychology
Curtin University
Online08-2024
Certificate III - Beauty Services
Catholic Regional College
Sydenham, VIC11-2022
VCE -
Catholic Regional College
Sydenham, VIC11-2022
Skills
- Cleanliness and hygiene
- Workplace safety
- Reliability and punctuality
- Cash handling accuracy
- Needle disposal
- Venipuncture techniques
- Specimen handling
- Blood collection
- Patient identification
- Patient/Client confidentiality
- Specimen collection
- Infection control
- Task prioritization
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Accomplishments
- Awarded endeavour award at Catholic Regional College 2020
- Awarded dignity award at Catholic Regional College 2021
Timeline
Cattery Attendant
Cat Napping Suburban Retreat
05.2024 - 02.2025
Coles Team Member
Coles
11.2021 - Current
Store Team Member
Toymate
06.2021 - 12.2021
Certificate III - Pathology Collection
Kangan Institute
Foundations of Psychology - Psychology
Curtin University
Certificate III - Beauty Services
Catholic Regional College
VCE -
Catholic Regional College
Personal Development
Volunteered in Community Service at a Primary school, assisting students and teachers in completing various tasks.
Participated in Student Leadership at high-school for 2 years.
Personal Characteristics/Attributes
- Work well within a team and individually
- Punctual
- Friendly and approachable
- Ability to organise myself and others
- Responsible and reliable
- Professional attitude and approach to tasks and Team Members
- Excellent verbal and written communication skills