Leilani Tuqiri
Brisbane ,QLD
Summary
Dynamic professional with a strong work ethic and proven expertise in Gaming compliance and customer support at The Sunny. Adept at resolving conflicts and enhancing guest experiences through effective communication and teamwork. Recognized for maintaining high standards of safety and organization while ensuring smooth operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gaming Attendant
The Sunny
Brisbane , QLD
03.2025 - Current
- Monitored gaming activities to ensure compliance with regulations and company policies.
- Assisted customers with gaming machines and addressed inquiries effectively.
- Maintained cleanliness and organization of gaming areas to enhance guest experience.
- Provided support during special events, ensuring smooth operations and customer satisfaction.
- Conducted routine checks on equipment for proper functioning and safety protocols.
- Collaborated with team members to resolve customer issues promptly and efficiently.
- Recorded incidents and reported irregularities to management for further action.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Notified security of suspicious activity in gaming area for continued surveillance.
Cafe Barista
The Sunny
Brisbane , QLD
06.2023 - 03.2025
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the café and workstations.
- Provided excellent customer service, ensuring a welcoming atmosphere.
- Collaborated with team members to fulfill customer orders promptly.
- Handled cash transactions accurately during busy shifts.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction.
- Collaborated effectively with coworkers to maintain store operations.
- Received payment from customers using cash registers or POS systems.
- Followed all health and safety regulations while preparing food items.
- Performed regular maintenance tasks on brewing equipment or blenders.
Education
Stretton State College
Brisbane , QLDSkills
- Gaming compliance
- Customer support
- Equipment monitoring
- Incident reporting
- Gaming regulations
- Conflict resolution
- Team collaboration
- Customer engagement
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Cash handling
- Cash handling proficiency
- First aid training
- CPR Training
- Strong work ethic
Certification
- General And First Response Fire Training - The Sunny, Issued 2023 & 2025
- Certificate lll Hospitality - Stretton State College, Issued 2023
- Certificate ll Construction - Stretton State College, Issued 2023
- First Aid & CPR Certificate - The Sunny, Issued 2025
Timeline
Gaming Attendant
The Sunny
03.2025 - Current
Cafe Barista
The Sunny
06.2023 - 03.2025
Stretton State College