Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leisa Henderson

Bundaberg,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Customer Experience/Bar Staff

Innes Park Country Club
Innes Park, Qld
06.2022 - 06.2023
  • Provided exceptional customer service by greeting and serving customers in a timely and friendly manner, ensuring a memorable experience.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Co-ordinated Competition and Social Golf tee time bookings and carts.
  • Demonstrated outstanding bar skills through accurately preparing and service of a variety of beverages.
  • Maintained cleanliness and organisation of the bar area and ensured compliance with hygiene and safety standards.
  • Effectively handled customer inquiries, complaints and requests, resolving issues quickly to ensure customer satisfaction and loyalty.

Operations Manager

Foyer Printing
Currumbin, Qld
07.2005 - 06.2021
  • Successfully managed a team of 25 employees, effectively delegating tasks and supervising daily operations
  • Developed and maintained positive relationships with clients, resulting in an increase in customer satisfaction
  • Implemented new strategies and processes to increase the business turnover
  • Conducted regular performance evaluations and provided coaching and guidance to improve team performance and morale

Marketing Manager & Global Trainer

Reebok International
Dubai
03.1993 - 01.2002
  • Developed and implemented marketing plans for new products.
  • Master Trainer for Reebok International, conducting educational training programs for Fitness professionals in the Middle East.
  • Lead Fitness Masterclass events for upwards of 100 participants and conducted seminars to engage customers.
  • Organized trade shows and exhibitions to promote brand awareness.
  • Formulated and launched marketing and promotional campaigns to promote products and maximize profits.

Education

RSA

Clear To Work
06-2021

Skills

  • Customer Service
  • Communication
  • Problem Resolution
  • Quality Assurance

Timeline

Customer Experience/Bar Staff

Innes Park Country Club
06.2022 - 06.2023

Operations Manager

Foyer Printing
07.2005 - 06.2021

Marketing Manager & Global Trainer

Reebok International
03.1993 - 01.2002

RSA

Clear To Work

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Leisa Henderson