Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leisa Shanahan

Maroochydore,Qld

Summary

I am an enthusiastic, caring and supportive team player who is dedicated to performing all tasks with efficiency and accuracy. I have excellent communication and time management skills as well as being highly organised and understand the importance of confidentiality. Over the years I have gained experience in various administrative / reception duties and I am committed to ensuring respect and safety is given to other staff, patients and visitors at all times. In my spare time, I enjoy spending time with my family and friends, playing tennis, going to the beach, swimming, reading and travelling.

Overview

26
26
years of professional experience

Work History

Administration / Reception

Siena Catholic College
07.2018 - Current
  • Front office Reception, Executive Assistant & Enrolments Officer relief for a Term, Administration Co-curricular Music, Processing student data and confidential information, Sending and replying to emails from parents, tutors and school staff, Filing, answering phones, sorting mail, laminating, scanning and photocopying, MS Office, Excel, Word, Outlook, PowerPoint, Publisher and Canva, First aid in sick bay, assisting with queries from parents and students, bus bookings and processing parent slips

Learning Support

Siena Catholic College
09.2016 - 07.2018
  • Supporting Teachers in the classroom with students, Working with students in the classroom and individually, Laminating and photocopying for teachers, Assisting with students with varying special needs, Assisting in school excursions, In charge of students in sporting activities, Supporting the administration team in the office

Teacher Aide (Relief)

Matthew Flinders
02.2016 - 09.2016
  • Working with and supporting Teachers in the classroom, Assisting with children with special needs, Supporting students in Prep to Year 6, Playground and Lunch Time supervision

Chiropractic Assistant

Love Chiropractic
07.2014 - 06.2015
  • Multitask, organised and strong communication skills, Managing practice busy schedule and ensure smooth operation, Checking in patients, answering telephone and emails, Medical billing, coding, processing payments via eftpos, health fund processing, invoicing and receipting, Proficient with technology – MS word, excel, power point, spreadsheets and quickbooks software

08.2006 - 06.2014
  • During this period, I took time out raising my two children as well as completing studies in a Certificate III in Education Support and Certificate IV Business Administration.

Customer Service Officer and Ticket Officer

Singapore Airlines
01.2000 - 07.2006
  • Providing customer service to Passengers, Travel Agents and other Airport Staff, Ensuring the aircraft is boarded on time for departure, Handling complaints and Lost Luggage queries, Answering telephone, making reservations, Issuing Airline documents and Hotel vouchers, taking payments, processing Refunds, Banking, Lost baggage reports and all other general office duties

Ticket Officer

United Airlines
05.1998 - 12.1999
  • Ticket Office Duties including Reservations, Ticket and Document Issuing, General Office Duties of answering telephone, filing and banking, Working with Travel Agents and assisting with their enquiries

Education

Certificate III Education Support -

01.2015

Certificate IV Business Administration -

01.2013

Diploma Travel and Tourism -

01.1990

Senior Certificate St. Mary’s High School -

01.1989

Valid Blue Card -

Valid First Aid Certificate with CPR, Asthma and Anaphylaxis Management -

Licentiate in Homeopathy -

Skills

  • Administrative Support
  • Calendar Management
  • Mail handling
  • Reception Area Maintenance
  • Scheduling appointments
  • Meeting Coordination
  • Visitor assistance
  • Data Entry
  • PC proficient
  • Verbal and written communication
  • Organization skills
  • Multitasking and prioritization
  • Positive and professional
  • Punctual and Reliable

References

  • Kerri Buckley, Siena Catholic College, Leader - Wellbeing Engagement and Pastoral, 0407 034111
  • Sharee Cartledge, Siena Catholic Primary, Office Manager, 0413 700 972

Timeline

Administration / Reception

Siena Catholic College
07.2018 - Current

Learning Support

Siena Catholic College
09.2016 - 07.2018

Teacher Aide (Relief)

Matthew Flinders
02.2016 - 09.2016

Chiropractic Assistant

Love Chiropractic
07.2014 - 06.2015

08.2006 - 06.2014

Customer Service Officer and Ticket Officer

Singapore Airlines
01.2000 - 07.2006

Ticket Officer

United Airlines
05.1998 - 12.1999

Certificate III Education Support -

Certificate IV Business Administration -

Diploma Travel and Tourism -

Senior Certificate St. Mary’s High School -

Valid Blue Card -

Valid First Aid Certificate with CPR, Asthma and Anaphylaxis Management -

Licentiate in Homeopathy -

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