Lekeya Moore
Thornlie,WA
Summary
Results-driven retail supervisor with a proven track record of enhancing store operations and leading teams to exceed store performances. Proficient in inventory management, staff training, and customer service. Seeking a challenging leadership role where I can leverage experience to drive operational excellence and deliver exceptional customer experiences. As well as a strong background in fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Poundland
12.2020 - I currently work here
- Delivered good customer service and ensured to help customers with whatever they need
- Stocked shelves
- Printed prices for items
- Showcased product features and benefits to drive sales.
Retail Supervisor
Poundland
05.2022 - 09.2024
- Key holder
- Money handling- counted tills/ safe every opening and closing shift
- Conducted staff appraisals to communicate achievements and required improvements
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods.
- Effectively and efficiently solved customer complaints, regarding inventory, service and other matters, providing smart solutions promptly.
- Assisted with visual merchandising and provided productive feedback.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Assisted in dispatch operations during delivery days (use of pallet truck etc)
Staff Member
The Dome Pizzeria
07.2020 - 11.2020
- Informed guests of daily specials and menu offerings to facilitate decisions
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards
- Kept service areas and restaurant looking clean by clearing tables, mopping floors and sanitising tables after use.
- Answered phones politely and promptly while accurately recording and confirming orders
Education
A-Levels - Employability and Professional Development Skills
St Joseph’s Grammar school
Donaghmore, TyroneGCSEs - 10 GCSEs including Mathematics, English and Science
St Joseph’s Grammar school
Donaghmore, TyroneDiploma of Higher Education - Access Diploma in Social Sciences
South West College
Dungannon, TyroneSkills
- Team leading
- Customer Service
- Refund and exchange processing
- Problem solving
- Recruitment and hiring
- Team supervision
- Customer rapport
- Communication
Certification
- Full UK driving license
Additional Information
- white card
- RSA license
Languages
Irish
Native or Bilingual
Timeline
Retail Supervisor
Poundland
05.2022 - 09.2024
Retail Sales Assistant
Poundland
12.2020 - I currently work here
Staff Member
The Dome Pizzeria
07.2020 - 11.2020
A-Levels - Employability and Professional Development Skills
St Joseph’s Grammar school
GCSEs - 10 GCSEs including Mathematics, English and Science
St Joseph’s Grammar school
Diploma of Higher Education - Access Diploma in Social Sciences
South West College
- Full UK driving license
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